Vista previa generada por IA
Senior Claims Specialist, OD – join Allianz Services in Kuala Lumpur to manage own‑damage motor claims.
Lead investigations, negotiations, and process improvements while ensuring excellent customer experience.
Allianz Services is proud to serve and be part of Allianz Group, one of the world’s leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver client experience within Allianz Group. At Allianz Services, we have a specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we aim to continuously evolve, improve, and deliver excellence while contributing to the transformation of Allianz. Caring for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow. The motor claim specialist – own damage plays a pivotal role in managing all motor claim related to own damage motor claims. The incumbent will manage the entire process of own damage claims within the motor claims function.
Objectives & Key Performance Indicators
- Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
- Attain annual claims savings and loss ratio target set by Head of Motor Claims
- Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
- Maintain good turn‑around‑time and claims service level standards to ensure customer claims experience are met.
Key Responsibilities
- Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
- Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
- Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
- Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and motor surveyors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
- Continuous improvement: Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
- Customer experience: Maintain good turn‑around‑time and claims service level standards to ensure that customers’ claims experience is duly met.
Qualifications and skills –
- Recognized degree or diploma
- Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
- Minimum 5 years of experience in Motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
- Good knowledge of Microsoft Office software and any other technology applications
- Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
- Excellent analytical, negotiation, and communication skills.
- Meticulous, analytical, problem solving and organized;
- Open‑minded, proactive, receptive to new ideas and cope well with changes and pressure
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let’s care for tomorrow.