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Join Allianz as a Claims Examiner, Personal Accident in Kuala Lumpur – handle non-motor claims, settle, recover, and analyze processes.
Become a key player in claims processing, settlement, and recovery while driving automation and AI tools improvement.
Job Summary
To perform the following activities in assisting for Non-Motor (exlcuding liability, bond, TTBI and TBBD) in the following areas:
Claims processing & assessment
Claims settlement
Claims recovery
Claims Services
Functional business analyst
Key Responsibilities
To perform the following duties and responsibilities:
Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
Offer settlement to insured.
Handle complaints from local authorities, insured & agents.
Conduct negotiation & attend court when necessary for selected contested cases.
Prepare repudiation letter for cases where the Policy Liability is not apparent.
Take action to recover claims by way of subrogation.
Attend to claims query from customer, agents, brokers, branches, and claims hub.
Provide claims input in product development.
Identifying processes which can be automated and perform enhancement in Merimen / OPU
Requirements
Able to work independently and as a team player.
Good communication and writting skills.
Ability to leverage AI tools like ChatGPT to simplify tasks at work
Willing to learn and interested in handling and process in Claims.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let’s care for tomorrow.