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Fraud Operations Manager (Japanese Speaker) at Citi – full‑time role in Kuala Lumpur, focused on payment authentication, fraud analytics and risk management.
Lead operational excellence in a high‑risk fraud environment while ensuring compliance, supervision of manual payment requests, and continuous improvement.
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges
Key Responsibilities
- Perform end-to-end authentication, verification, review and approval of manual payment instructions across multiple currencies.
- Validate supporting documentation, customer instructions and authorization requirements before payment release.
- Identify, investigate and elevate suspicious or potentially fraudulent transactions in accordance with established procedures.
- Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
- Review complex or high-value payment requests requiring additional scrutiny and judgement.
- Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
- Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
- Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
- Act as a subject‑matter expert, providing guidance and technical support to colleagues and cross functional teams.
Qualifications
- Bachelor’s degree in Banking, Business, Risk Management, or a related field.
- 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk within banking or financial services.
- Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
- Strong communication skills and ability to work collaboratively with regional and technical teams.
- Strong verbal and language competency skills in Japanese and/or Mandarin
Preferred Skills
- Understanding of regional banking operations, customer authentication flows, and payment ecosystems.
- Ability to manage multiple priorities within a high‑pressure, fast‑evolving fraud landscape.
- Strong understanding of international payment/fund transfer operations.
- Knowledge of SWIFT and cross border payment processes.
- Payment authentication and fraud prevention experience.
- Investigation and escalation management experience.
Job Family Group
Operations - Services
Job Family
Fraud Operations
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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