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Manager – Quality Assurance (R2P) in Chennai, India – ensuring high standards and continuous improvement.
Lead global finance services, manage teams, drive compliance, and implement process improvements.
Job Information
Title: Manager - Quality Assurance (R2P)
Location: Chennai, IND
Description: Job Description
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Requisition Number: 56053
Job Location: Chennai, IND
Global Grade: Band 7
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 21/07/2026
Posting End Date: 28/07/2026
Key Responsibilities
- Overseeing and providing management support for the assigned unit.
- Ensuring that an effective system of financial and operational controls is in place and is working intended.
- Ensure robust KRI/KCS controls and checks are in place to manage operational risks in GFS. Ensure the major activities and processes are well documented and that a robust BCP plan is in place. Facilitate tests on periodic basis and provide adequate support to the Department Continuity Co-ordinator.
- Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities.
- Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers.
- Liaising with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures.
- Working with the other Global Finance Service function managers to ensure proper running of the center and support for the Head, Global Finance Service in ensuring a high level of support and service for the countries/businesses served.
- Managing the Associate Managers, Team Leaders and exercising the human resources skills and techniques necessary to attract and retain key finance professionals in these roles.
- Ensuring the maintenance and ongoing development of effective systems and procedures in Global Finance Service for the timely collection of data from all accounting sites and their collation and submission to various recipients.
- Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
- Continuous Improvement in Productivity to the standards prescribed from time to time.
- Upholding the Values of the Group and Company at all time.
- Compliance with all applicable Rules/ Regulations and Company and Group Policies.
- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to the Line Manager.
Other Responsibilities
- Seamless service delivery of processes migrated to GFS.
- Meet or exceed the service levels agreed with the customers.
- Effective system of financial and operational controls and quality standards.
- Growth of GFS as per plan agreed with the project team.
- Productivity, process improvements initiatives done in GFS.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
- Excel knowledge
- Accounting skill
- Communication skill
- Stake holder management
Qualifications
- Master Degree (M.Com or MBA)
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Skills
- Key Skills: Business Administration
- Relevant Skills: Human Resources, Customer Service, Decision Making Skills, Elearning, Self Motivation, Mental Health, Quality Management, Business Process Improvement, Knowledge of Finance, Maintenance, Microsoft Excel, Innovation, Geography, Continuous Training, Management Support, Risk Analysis, Service Delivery, Service-Level Agreement, International Financial Economics, Accounting, Communication Skills, Perseverance, Anti Money Laundering, Group Policy, Continuous Production, Operational Risk Management, Assertiveness
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