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Senior Business Development Officer – SME Client Acquisition in Dhaka focused on sales targets and client growth.
Join Standard Chartered for a competitive salary, flexible working, and a culture of inclusion.
Job Summary
Financial/Sales
• To achieve set targets in terms of building assets set forth in Job Objective.
• To increase the client base of the business banking segment.
• To capitalize on cross-sell opportunities.
• To communicate with clients and potential clients for sales opportunities.
• To help and organize sales promotions (Campaigns, presentations, seminars, exhibitions, etc.) in co- ordination with the Branch & other sales channels.
• To ensure cost minimization/ control environment.
Service Quality
• To provide high quality service to business banking clients.
• Ensure less number of business banking customer complaints.
• Anticipates customer needs and provides services that are beyond customer expectations.
• Uses customer insights to drive and guide the development of new offerings.
• Serves as a strategic partner to build, grow, and maintain profitable venture.
Operations
• Own and drive Customer Due Diligence, Reputation Risk, Anti-Money Laundering, Sanction and FATCA initiatives.
• Establish Risk Recognition and Compliance Culture.
• Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings.
• Ensure proper documentation for CPBB business banking products and keep the error rate within acceptable level.
• Ensure proper documentation for Dormant/ Unclaimed Account Regularization.
• Provide service/ answer enquiries to the clients over the counter and over telephone.
• Conduct Need Based Conversations and create sales opportunities.
Operational Risk/ Administration
• Work closely with Business Banking sales team in order to achieve targets set in revenue and numbers for Client Acquisition.
• Work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are duly adhered
People
• Have open channels of communications and maintain high levels of motivation.
• Help create an environment where the branch staff can operate as a team demonstrating the Values of the Bank.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• CPBB Business Banking team
• CFCC
• Legal
• CPBB Management
• CPBB distribution network
• CPBB BWC and SCF
• Credit
Skills and Experience
• English Language
• Microsoft office
• Communication
Qualifications
• 1 to 2 years of experience in a retail sales/service environment is preferable.
• Should have Bachelor degree
• Good knowledge of SCB Retail products.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
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Job Skills
Key Skills
Profit-Based Sales Targets
Sales
Strategic Alliances
Customer Demand Planning
Business Development
Relevant Skills
Microsoft Office
Customer Intelligence
Elearning
Service Quality
Self Motivation
Sales Promotion
Mental Health
Demonstration Skills
Knowledge of Finance
Retail Commerce
Innovation
Internal Documentation
Customer Insights
Geography
Continuous Training
Commercial Banking
Knowledge of Campaigns
Risk Analysis
Auditing Skills
FATCA / Foreign Account Tax Compliance Act
Communication Skills
Perseverance
Anti Money Laundering
English
Operational Risk Management
Stakeholder Management
Administrative Operations
Assertiveness