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Job Description
The Manager, Canada FCRM Training reports to the AVP, FCRM Canada Training and Communications. This role leads the ongoing development, implementation, and maintenance of Business Line/FCRM-specific unit training activities and the overall success of the AML/ATF, Sanctions and ABAC Specialized Training Program. The Manager, Canada FCRM Training:
Develops, maintains and leads the execution FCRM training specific to business lines and /or FCRM teams in support of the Canada FCRM Training Program learning strategy and plan
Lead multiple projects simultaneously with SMEs and stakeholders which includes end to end design, development and delivery of training needs
Delivers and manages the content for the design and build of training content by working with FCRM SMEs, TD Learning & Development, and selected Vendors, where applicable, with the goal of making sure that learning objectives are met and content is written in a way that ensures maximum benefit to learners
Collaborates and works closely with GAML partners and subject matter experts to: Conduct information gathering meetings to validate training content has been developed in response to their identified learning priorities
Oversees activities to identify Canada FCRM Program training needs, including assessing and determining optimal solutions for delivering specialized FCRM training
Leads the development of training content for complex FCRM training initiatives typically large in scale, and strategic in nature
Maintains current knowledge of global AML risks across the financial industry, regulatory trends and changes
Works collaboratively with TD Learning & Development (L&D) to make sure training deliverables align to business/organizational needs and meet TD L&D standards for execution and delivery
Manage and develop FCRM Training Program content requirements including where applicable: Course list and content mapping against regulatory requirements & Project management of all training course development, in support of FCRM SME partners
Develops and incorporates sound evaluation and measurement strategies and tools in learning/training solutions
Evaluates the effectiveness of training programs and the learning objectives were met for training participants
Develops and incorporates sound evaluation and measurement strategies and tools in learning/training solutions
Supports the consolidation of training completion data and associated reporting to various reporting committees
Participate in responding to periodic exams/audits by regulatory bodies and Internal Audit, with respect to request for information, reviewing, packaging and/or providing information directly to the requesting party and addressing any findings, as required
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues, where appropriate
Work closely with management team to support the development of Canada FCRM Training programs ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Contribute to the development of Canada FCRM Training strategic priorities aligned with annual Training Plans
Strong knowledge and understanding of financial services business, and organizational practices/ disciplines
Qualifications
Bachelor's degree or equivalent experience in addition to experience below
3+ years relevant experience
Experience in an AML, financial crime, operational risk, or compliance role, or strong business expertise within risk, governance, regulatory, audit or compliance is required
Strong financial services industry experience and AML experience
Learning background considered as asset as would knowledge of authoring tools
ACAMS certification, considered an asset
Excellent analytical, writing, development and editing skills to ensure consistency and quality in training materials and for various audiences
Knowledge of AML/ATF legal and regulatory environment considered as asset
Excellent time management and organizational skills, with the ability to work in a fast-paced and ambiguous environment while managing multiple deadlines and priorities
Effective stakeholder and partner engagement with a professional approach
Highly motivated individual with a proven track record to deliver results
Strong ability to apply critical thinking and to exercise sound judgement in making decisions, and escalating as appropriate
Strong ability to synthesize information, distill and communicate complex information, adapting to the needs of the training audience
Ability to handle confidential information with discretion
Well-developed project management, interpersonal, and problem-solving skills
Ability to independently lead, develop, coordinate, and implement program/project plans and activities to completion
Ability to work collaboratively and build relationships across teams and functions
Proficient with computer applications including Microsoft Office tools (e.g., Excel, TEAMs, Word, PowerPoint)
Ability to identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the team
Knowledge/proficiency of web development processes and familiarity with authoring tools such as Articulate, Camtasia, Storyline, etc.
Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only): Sans Objet