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Senior Client Services AVP role in Tokyo. Lead client relationships, oversee operations, and drive growth in asset management.

Join State Street for a dynamic role managing client portfolios and enhancing service excellence.

Who we are looking for

Experience in client management, strong verbal and written communications skills, and some experience with presentations a must. Must possess leadership and management skills. Knowledge of computer systems, financial operations and/or global custody and related industries a plus.

Why this role is important to us

The client service team you will be joining is a part of State Street Client Coverage Department. The client service gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate. Our products help our clients make better investment choices and act on growth opportunities.

What you will be responsible for

As Client Service Assistant Vice President you will

Responsible for managing small to medium sized clients and supporting Vice Presidents and Managing Directors with the larger/more complex relationships within business unit and onboarding new clients
Responsible for the day to day management and successful long-term relationships of assigned clients.
Responsible for managing a team(s).
Focus on strategic aspects of maintaining and growing long-term relationships.
Visit clients on a regular basis like quarterly and have service review meetings. Ensures to keep superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved. Proactive identification of client needs and potential internal issues impacting client satisfaction.
Works closely with internal teams and clients. Facilitates communication between operations and other business units to ensure an effective operating environment. Works with management keeping them informed of new developments, service issues, and new business opportunities.
Prepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.
Other duties as assigned

What we value

These skills will help you succeed in this role

The ability to collaborate across teams and manage workflows is critical as there are often multiple teams from different global locations working to the on the same process.
Professional communication verbally and in writing as there are often external interactions
Ability to manage multiple workstreams and prioritize based on both client focused and risk based analysis

Education & Preferred Qualifications

Bachelor/ Graduates from University is required. Over 5 years+ in Financial Services Industry Experience.

Additional requirements

Ability to travel up to 10%.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Client Services, AVP