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Support Engineer – Proficient position in Toronto, focusing on business functional support and system improvement.
Join RBC for a dynamic role with competitive pay and growth opportunities.
What is the opportunity?
Job Description
As a Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations.
What will you do?
Business Support:
Providing ongoing Business functional support for existing systems, troubleshooting issues, and ensuring proper functionality.
Business System Analysis:
Gathering requirements, understanding current processes, and identifying areas for improvement.
Process Improvement:
Designing and implementing changes to streamline workflows and enhance efficiency.
Configuration Management:
Managing system configurations, installations, and updates.
User Training:
Educating users on new system functionalities and troubleshooting techniques.
Documentation:
Creating user manuals and other documentation to guide users.
Collaboration:
Working with various teams, including IT and business stakeholders, to ensure successful implementation of solutions.
Reporting:
Generating reports and analyzing data to track performance and identify trends.
What do you need to succeed?
Must-have
- Knowledge of W360 suite (MPower and Document center)
- Ability to analyze business processes and systems to identify areas for improvement.
- Ability to diagnose and resolve technical issues and user problems.
- Strong communication and interpersonal skills to collaborate with different teams and stakeholders.
- Ability to create clear and concise documentation for users and technical staff.
Nice-to-have
- Understanding of business process improvement methodologies and best practices.
- Ability to design and deliver effective training programs for users.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Job Skills
Análisis de datos empresariales, Análisis de requisitos, Comunicación, Gestión de relaciones interpersonales, Metodología ágil, Modelado de procesos empresariales, Pensamiento crítico, Perspicacia comercial, Resolución de problemas en grupo, Toma de decisiones
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canadá
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2026-07-20
Application Deadline:
2026-08-04
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$55,000.00 - $90,000.00
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review your resume in more detail.