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Vice President, Production Services Application Support – Lead global production operations, drive AI, automation & incident, problem & change management.
Impact team stability, spearhead process improvements, and collaborate with stakeholders to uphold high-reliability finance services.
Production Services Application Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and advanced technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.
We’re seeking a Production Services Application Support professional to join our Equities Execution Services team in New York.
In this role, you’ll make an impact in the following ways:
- Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
- End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
- Automation, AI, and enablement focus: Champion an automation‑first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
- Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
- Equities domain leadership: Provide leadership across equities platforms, ensuring strong understanding of front‑to‑back trade flows, market structure, and critical business services supporting execution and trading activities.
- Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business‑critical services.
- Team and organizational leadership: Build and lead a high‑performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
- Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.
To be successful in this role, we’re seeking the following:
- Extensive leadership experience in global production services / application support, supporting mission‑critical platforms across multiple regions with follow‑the‑sun models.
- Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high‑pressure environments.
- Demonstrated automation‑first and AI‑enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
- Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
- Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
- Experience supporting equities or capital markets platforms, with understanding of trading flows, execution services, and front‑to‑back processing.
- Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
- Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
- Hands‑on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
- Bachelor’s degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
- 12+ years of experience across multiple areas of information technology, with experience in the securities or financial services industry strongly preferred.