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Sr. Relationship Manager – Affluent Relations, Ernakulam
Drive client relationships and growth at Standard Chartered. Apply today!
Job Summary
Job Summary
Relationship Management
- • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
- • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- • Manage the portfolio to de-risk against attrition and achieve stability of book.
- • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- • Serve as the one-point contact to the High Net Worth customers of the Bank
Sales
- • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
- • Achieve the Targets set in terms of product mix
- • Induction of all new customers brought in by the Branches & Direct Sales team.
- • Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
- • Achieve the budgeted cross sell targets.
- • Aggressive Sales call plans to acquire large prospective customers through referrals.
- • Ensure coverage of customer base in accordance with the approved contact plans.
- • Coordinate customer events for the cluster along with the product team
Sales MIS
- • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- • Maintain and update customer information on WMS
Service
- • NPS & Customer management
- • Ensure that NPS is at least in second quartile as compared to peers
- • Use the online CMP system diligently and achieve > 75% of their require customer contact each month
Risk Management & Compliance
- • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
- • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
- • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
- • Read, understand and comply with all provisions of the Group Code of Conduct.
Key Responsibilities
Key Responsibilities
Processes
- • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
- • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
- • Read, understand and comply with all provisions of the Group Code of Conduct.
People & Talent
- • Embed a strong performance culture through inspiring, motivating. Build your own talent through engagements within the network.
Risk Management
- • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
- • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
- • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
- • Read, understand and comply with all provisions of the Group Code of Conduct.
Governance
- • Ensure you are fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines
- • Ensure you are aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times within the network
- • Ensure that your actions do not put others at risk; Work in a healthy and safe manner
- • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Regulatory & Business Conduct
- • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- • Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
- • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Skills and Experience
- • Good Interpersonal Skills
- • Customer and Service Orientation
- • Banking knowledge
- • Management Information Skills
- • Competitive awareness & benchmarking
- • Excellent communication, interpersonal & relationship building skills
- • Able to pick up new concepts quickly
- • Able and excited about going out to meet new customers
- • Coordinate customer events for the cluster along with the product team
- • Aggressive Sales call plans to acquire large prospective customers through referrals.
Qualifications
- • Graduate/ Post Graduate, consistent academic career
- • Extensive sales experience (2 to 5 years)
- • Sales focused and highly target oriented
About Standard Chartered
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
Information at a Glance
Information at a Glance