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Operations Processing Representative – hybrid role in Webster, MO, focusing on document processing and customer support.
Entry-level position with comprehensive training, career growth, and competitive benefits.
Start Your Career with a Team That Supports Growth
Looking for a role where you can learn, grow, and make an impact? Join our Operations Processing Representative , a department made up of four specialized teams that help keep our business running smoothly every day.
This is more than a processing role—it's an opportunity to build valuable experience in operations, administration, customer support, and the insurance industry. Many employees start on one team and expand their skills by exploring opportunities across other areas within Operations Support Services as their careers grow.
We're looking for someone who is organized, dependable, and enjoys working in a fast-paced environment. In this role, you'll help support our customers, business partners, and internal teams by reviewing documents, processing information, and ensuring important business activities are completed accurately and on time.
If you're a team player who enjoys learning new skills, solving problems, and being part of a supportive work environment, we'd love to hear from you.
What You’ll Do
- Process and route important documents and communications to support Claims and Underwriting teams.
- Review, organize, upload, and maintain electronic and scanned documents to ensure information is accurate and accessible.
- Follow established processes and guidelines to complete work accurately and meet deadlines.
- Support Claims operations by processing reports, hearing lists, and document requests.
- Perform data entry and administrative tasks that support daily business operations.
- Review vendor invoices for accuracy before submission for payment.
- Prepare, print, and distribute business communications, including letters, forms, reports, brochures, checks, and agency correspondence.
- Maintain records by updating logs, processing reports, and organizing business information.
- Transcribe information from interviews, recordings, letters, memos, and reports into business documents.
- Provide professional and friendly assistance to visitors and respond to inquiries in a timely manner.
What We’re Looking For
Education: High School Diploma, GED, or equivalent combination of education and experience
Experience: 0–1 years of experience
Organizational skills with the ability to manage multiple tasks, stay on top of priorities, and maintain a high level of accuracy and attention to detail.
Excellent verbal and written communication skills, with the ability to interact professionally with customers, business partners, and team members.
Familiarity using Microsoft Office and computer systems to research information, maintain records, and complete day‑to‑day responsibilities.
Ability to learn new technology, business applications, and online tools quickly and confidently.
Experience working with electronic records, databases, or document management systems is a plus.
Comfortable with office equipment such as scanners, copiers, and other business technology.
Ability to work both independently and as part of a collaborative team environment.
Thrive in a fast‑paced setting where priorities may shift and no two days are exactly alike.
Strong problem‑solving skills and a willingness to take initiative to help support business operations and team success.
Training & Career Growth
We offer a comprehensive 90‑day, on‑site training program designed to set you up for success and build your confidence in the role. Following your first year, you’ll have access to advancement opportunities, allowing you to grow your career within the organization based on your performance and achievements.
Your Health, Your Wellbeing—Fully Supported
$0 Premium Medical Plan Option
Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums —comprehensive healthcare at no cost to you.
Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose‑driven career where your growth, well‑being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Transparency
The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Pay Range $36,000 - $40,300 (non‑exempt)
Benefit Highlights
At Mapfre, we invest in our employees' well‑being by offering a comprehensive benefits package, including:
- Paid Time Off (PTO) : A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
- 401(k) & Profit Sharing : Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
- Medical, Dental and Vision Coverage : Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
- Other Benefits Include : STD, LTD, Life Insurance, FSA, HSA and various wellness programs
Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/
If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.
Important Notice: The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time