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Financial Crime Operations manager role at Revolut in Tokyo/Remote, overseeing fraud risk management and solutions.
Join Revolut’s mission to combat fraud, protect customers, and shape the future of finance.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.
We're looking for an experienced Fraud Risk Manager to manage Revolut’s fraud risk in Japan. You’ll be reducing fraud losses while maintaining a positive customer experience.
Up to shape what's next in finance? Let’s get in touch.
職務内容
金融犯罪オペレーション（Financial Crime Operations）チームは、Revolutのお客様とその大切な資産を守るための取り組みの最前線に立っています。チームメンバーはお客様と直接向き合い、課題の解決や潜在的な懸念事項の特定にあたります。最先端のテクノロジーと細部への鋭い洞察力を駆使し、金融犯罪を未然に防ぐことで、Revolutの根幹である「信頼」を支えています
現在、日本におけるRevolutの不正リスク管理を担う、経験豊富な不正リスクマネージャー（Fraud Risk Manager）を募集しています。不正損失を最小限に抑えつつ、優れた顧客体験（カスタマーエクスペリエンス）を維持・向上させることが本ポジションのミッションです
金融の未来を共に創りませんか？あなたからのご応募をお待ちしています。
業務内容
プロダクト、オペレーション、エンジニアリングの各チームに対し、不正リスクの露出状況や効果的なコントロール設計に関する専門的なアドバイスを行う
世界各地で展開可能な、拡張性が高くテクノロジーを活用した不正防止ソリューションの開発をサポートする
不正パフォーマンスデータを検証し、新たなトレンドやタイポロジー、およびコントロールの不備を特定する
多額の損失が発生したシナリオやエスカレーションされた不正の苦情について、根本原因分析と是正措置を推進する
社内チームと連携し、外部委託先を含む不正コントロールに対する強力な監督体制を構築・維持する
部門横断的に協力し、リスクの最小化とスムーズな顧客体験のバランスを最適化する
不正に関するMI（経営情報）やダッシュボード、および分析レポートを提供し、データ駆動型の意思決定を可能にする
不正防止措置の品質保証を実施し、不適切な顧客対応の結果を調査した上で、プロセスの改善を提案する
What you'll be doing
- Advising Product, Operations, and Engineering teams on fraud risk exposure and effective control design
- Supporting the development of scalable, tech-enabled fraud prevention solutions that can be deployed globally
- Reviewing fraud performance data to identify emerging trends, typologies, and control gaps
- Driving root-cause analyses and remediation of high-loss scenarios or escalated fraud complaints
- Partnering with internal teams to deliver oversight of fraud controls, including outsourced components
- Collaborating cross-functionally to balance risk reduction with customer experience
- Delivering fraud MI, dashboards, and analysis to enable data-driven decision-making
- Conducting quality assurance of fraud interventions, investigating poor customer outcomes, and recommending enhancements
What you'll need
- 4+ years of experience in fraud risk within a 1LoD or product advisory role
- An understanding of fraud typologies, controls, and key risk indicators across retail and business banking
- Experience driving measurable reductions in fraud losses and improving fraud detection coverage
- Familiarity with fraud analytics, transaction monitoring systems, or rule logic
- The ability to translate fraud risks into practical, scalable control solutions that work across tech stacks
- Great collaboration skills with experience working across functions like product, compliance, and data
- Experience in a global bank or leading fintech
- An analytical mindset with a bias for action and pragmatic decision-making
Nice to have
- Exposure to crypto or investment products
歓迎要件
- 暗号資産（仮想通貨）や投資商品に関する実務経験、または知見があれば尚可
Building a global financial super app…
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
- Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
- We won’t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.