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Client Care Executive (12‑month contract) – Fixed‑term role at Standard Chartered, Petaling Jaya (Hybrid).
Provide top‑level client support, resolve issues efficiently, and enhance productivity – 12 months of dynamic work in a 24/7 shift environment.
Job Summary
We are seeking a dedicated and customer‑focused Client Care Associate to join our Malaysia Contact Centre team. This role involves providing exceptional support to our clients and you will be responsible for addressing client inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle incoming client inquiries and provide prompt, accurate, and professional responses.
- Resolve client issues efficiently, ensuring a positive client experience.
- Maintain detailed and accurate records of client interactions and transactions.
- Collaborate with team members and other departments to resolve complex client issues.
- Stay updated on product knowledge, company policies, and procedures to provide informed assistance.
- Adhere to the contact centre's standards and protocols to ensure compliance and quality service.
- Educating client about the products and service offered.
- Ensure continuous improvement in Productivity to the standards prescribed from time to time.
Requirements
- Excellent communication skills in both written and verbal form.
- Strong problem‑solving abilities and attention to detail.
- Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
- Flexibility to work in a 24/7 shift environment, including weekends and public holidays.
- Proficiency in using contact centre software and other relevant technology.
- Customer service experience, preferably in a contact centre environment, is an advantage.
Qualifications
- Diploma, additional education or certifications in customer service or related fields are a plus.
- Fresh graduates are welcomed to apply.
About Standard Chartered
What we offer
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Information at a Glance
Job Skills
- Key Skills
- Communication Skills
- Customer Service
- Customer Experience
- Customer Satisfaction
- Call Centers
- Relevant Skills
- Business Process Improvement
- Problem Solving
- Regulatory Compliance
- Adaptability
- Attention to Detail
- Client-facing
- More