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Manager, Workforce Management Capacity & Productivity Analytics - Toronto, Ontario
Drive workforce planning accuracy with analytics in TD's General line of business.
Work Location
Toronto, Ontario, Canada
Hours
37.5
Line of Business
TD General
Pay Details
$96,900 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
This role leads the validation and analysis of workforce capacity and efficiency assumptions across Enterprise Workforce Management. The team ensures that projected impacts from business initiatives are supported by data and accurately reflected in workforce plans.
The role is responsible for bridging the gap between business expectations and actual operational outcomes, using data to validate assumptions and support decision-making. This includes tracking initiative impacts, identifying variances, and ensuring workforce plans are based on reliable information.
The successful candidate will bring strong analytical capabilities, attention to detail, and the ability to translate complex data into clear insights. This role plays a critical part in improving the accuracy and effectiveness of workforce planning.
As part of an evolving analytics capability, the successful applicant will help establish structured processes to validate assumptions and strengthen WFM’s data-driven approach.
CUSTOMER
Partner with business and performance teams to understand initiative assumptions
Validate productivity and efficiency impacts using operational data
Provide insights on variances between expected and actual outcomes
Support forecasting and planning teams with accurate, validated inputs
Develop processes for tracking and assessing initiative performance
Communicate findings clearly to both operational and senior audiences
SHAREHOLDER
Ensure workforce plans are based on validated and reliable data
Identify risks related to inaccurate assumptions and elevate as needed
Support efficient allocation of resources through improved data accuracy
Partner with Finance and Forecasting teams to align on assumptions
Continuously improve analytical frameworks and validation processes
Maintain compliance with internal standards and reporting expectations
EMPLOYEE / TEAM
Provide leadership within a data-driven and analytical environment
Build strong relationships with business partners and internal teams
Promote a culture of accuracy, accountability, and continuous improvement
Support development of analytical skills across the team
Share insights and best practices across WFM functions
BREADTH & DEPTH
Strong expertise in workforce analytics and capacity planning
Works across multiple business lines and initiatives
Focus on validating assumptions and improving data integrity
Balances detailed analysis with broader business context
Engages with senior stakeholders to provide insights and recommendations
Supports short- to medium-term planning decisions
EXPERIENCE AND / OR EDUCATION
Undergraduate degree or equivalent experience
5+ years in workforce analytics, capacity planning, or related field
Strong analytical and modelling skills
Experience working with operational and workforce data
Familiarity with WFM systems and reporting tools
Strong understanding of contact centre or operations environment
Experience in financial services is an asset
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only)
Sans Objet