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Join Citi as a Client Manager to manage client onboarding and relationship in a global banking environment.
Drive client onboarding, credit management, KYC ownership, and service coordination at Citi.
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.
Relationship & Origination Support
Maintain professional relationships with client representatives. Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities. In partnership with manager , identify and originate low-complexity opportunities. Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
Credit Management
Manage credit requests in close coordination with various internal teams Monitor credit lines and escal exceptions
Onboarding & Implementation
Manage the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up. Oversee client documentation and facilitate client training to ensure a smooth transition.
Service Coordination
Serve as the primary point of contact for managing and resolving client escalations. Facilitate day-to-day operational flows and track client feedback
KYC Ownership
Act as the designated KYC (Know Your Customer) owner for a portfolio of clients. Take responsibility for completing and maintaining accurate client profiles. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Experience :
Experience : 2-5 years of experience in client management or a related role within the financial services industry.
Technical Skills :
Technical Skills : Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
Problem-Solving:
Problem-Solving: Ability to resolve client issues and manage escalations.
Interpersonal Skills:
Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
Attention to Detail:
Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
Education:
Education: Bachelor's/University degree or equivalent experience
Job Family Group:
Job Family Group: Institutional Banking
Job Family:
Job Family: Corporate Banking
Time Type:
Time Type: Full time
Most Relevant Skills
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Equal Opportunity
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.