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Director, Relationship Manager: lidera el crecimiento rentable con clientes UHNW/HNW en Central, HKG.
Responsable de desempeño del libro de clientes y cumplimiento regulatorio de Standard Chartered.
Job Summary
Job Summary The role is to drive profitable growth by acquiring, developing and servicing long-term relationships with UHNW/HNW clients. The role also has the key mandate to ensure business carried is in line with the Group’s regulatory framework.
Key Responsibilities
Strategy
- Drive profitable growth by acquiring, developing and servicing long-term relationships with HNW clients
Business
- Accountable for the performance of individual’s own client book.
- Deliver NNM, AUM and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).
- Generate healthy pipeline of target market prospects and convert them into clients.
- Grow client portfolio size by deepening existing customer relationships.
- Implement an asset allocation in line with the client needs, and model portfolios as benchmarks.
- Deliver, monitor and review solutions to clients based on client investment profile.
- Conduct periodic reviews of client accounts in accordance with established procedures.
- Deliver profitable growth by controlling costs and mitigating operational losses.
- Deliver positive client performance in line with client investment profiles.
Processes
- Support the continuous improvement of processes to increase operational efficiency and effectiveness.
- Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.
- Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.
- Ensure sales management, suitability and onboarding processes are applied appropriately
People & Talent
- Collaborate with support functions, business partners and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions.
Risk Management
- Do what is right in order to avoid reputational risks and operational losses.
- Understand the risk and control environment within area of responsibility and drive rectification as required.
- Handle customer issues, complaints and product enquiries on timely basis in accordance with established procedures.
- Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.
Governance
- Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
- Ensure adherence with the highest standards of ethics and compliance with relevant polices, processes and regulations forms part of the culture.
- Participation in Local Client Committee and other relevant committees where applicable.
- Engage with all audit report findings and ensure feedback is acted upon.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key stakeholders
- Platform Managers
- Client Services Managers
- Product Specialists and dedicated function partners
- Relevant Front Office colleagues
Other Responsibilities
Embed Here for good and Group’s brand and values in Singapore CPBB Private Banking [team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
Skills and Experience • Manage Conduct • Manage Risk • Sales & Relationship Management • Market Knowledge • Product & Processes
Qualifications
Qualifications • Academic or Professional Education/Qualifications – relevant degree, level 4 RDR compliant qualification • 7 years of Relationship Management experience in Private Banking • Excellent in business communication • Licenses and Certifications/accreditations – as required by role remit and responsibility • Professional Memberships – as required by role remit and responsibility • Bank training; i.e. mandatory & developmental – as below • Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility • Strong ability to develop a network of target prospects • Proven risk management capabilities • Firm in all business guidelines and compliance issues • Sound knowledge of financial markets and investment products • Outstanding communication and presentation skills
About Standard Chartered
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
Information at a Glance
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Job Skills
Job Skills Key Skills Business Strategies Revenue Growth Sales Management Commercial Knowledge Profitable Growth Business Relationship Management Business Development Relevant Skills Business Ethics Customer Service Auditor's Report Business Efficiency Elearning Benchmarking Skills Professional Customer Services Risk Management Corrective and Preventive Action Target Market Selection Self Motivation Capital Markets Cross Selling Mental Health Business Process Improvement Brand Management Knowledge of Finance Sales Innovation Regulatory Requirements Geography Interpersonal Skills Continuous Training Risk Analysis Customer Relationship Management Personal Finance Financial Instrument Leadership Communication Skills Knowledge of Professional Development Front Office Perseverance Governance Organisational Policies Metrics Business Communication Asset Allocation Professional Responsibility Customer Account Management Operational Risk Management Assertiveness