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Senior Relationship Manager – Business Banking (SME) in Chittagong – Join Standard Chartered.
Drive SME client growth, compliance and service excellence while leading a branch team worldwide.
Job Information
Title: Relationship Manager, Business Banking - Chattogram Location: Chittagong, BGD Description: Job Description Apply now Requisition Number: 58351 Job Location: Chittagong, BGD Global Grade: Band 8 Work Type: Office Working Employment Type: Permanent Posting Start Date: 15/07/2026 Posting End Date: 29/07/2026 Job Description:
Job Summary
Job Summary • To position the branch as an effective sales and service outlet for SME Banking Clients by providing superior client service that enhances the SME client base and helps achieve the branch asset & liability targets for SME Banking segment. • Assist the BM/ BOSM to ensure that all the Group & Local Regulatory guidelines are adhered to during branch operations.
Financial/Sales
Financial/Sales • To achieve individual SME assets and liabilities related targets and help branch to grow. • To manage the assigned portfolio through relationship management. • To increase the client base of the branch. • To capitalize on cross-sell opportunities. • To communicate with clients and potential clients for sales opportunities. • To help and organize sales promotions (Campaigns, presentations, seminars, exhibitions, etc.) in co‑ordination with the Branch & other sales channels. • To ensure cost minimization/ control environment.
Service Quality
Service Quality • To provide high quality service to SME Clients. • To achieve set targets in terms of service standards for client transactions. • To show a significant development of service quality levels across the Branch as measured NPS. To log Client complaints into CEMS and keep track for their solutions.
Key Responsibilities
Key Responsibilities Operations • Own and drive Customer Due Diligence, Reputation Risk, Anti-Money Laundering, Sanction and FATCA initiatives. • Establish Risk Recognition and Compliance Culture in the branch. • Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings. • Ensure proper documentation for SME Banking products for all clients and keep the error rate within acceptable level. • Ensure proper documentation for Dormant/ Unclaimed Account Regularization. • Provide service/ answer enquiries to the clients over the counter and over telephone. • Act as Client Service Executive/BOSM as and when required based on Approved DOA. • Conduct Need Based Conversations and create sales opportunities. • Act as a custodian of Prime keys as and when required in the branch. Operational Risk/ Administration • Assist the BM for the branch security management and coordinate with Property as and when required. • Assist the BM to ensure that branches maintain all the records that are auditable for good audit rating. • Assist BM to ensure proper signage is in appropriate place. • Assist BM to ensure the awareness of business continuity plan among the departments. People • Have open channels of communications and maintain high levels of motivation. Help create an environment where the branch staff can operate as a team demonstrating the Values of the Bank Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders • Head – Client Relationships • Product Heads and Segment Heads • Support Unit Departments • Other BMs, RMs & BOSMs • Account Services • Lending Operations • Business Risk Management • Compliance, Legal and FCC • Retail Risk Operations • Client Experience • Existing and Prospective Clients
Skills and Experience
Skills and Experience Ms Office
Qualifications
Qualifications • Minimum Bachelor’s degree. • Minimum 1-2 years of experience.
About Standard Chartered
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
Information at a Glance Similar Jobs Director, BBD Sales Singapore, SGP Financial Markets Requisition Number 58013 Singapore Associate Director, Markets, Operational Client Relationship Management Tokyo, JPN Operations Requisition Number 52321 Japan Manager, Trade Product & Processing Ops - Open Account Hanoi, VNM Operations Requisition Number 48208 Viet Nam Senior Relationship Manager, Business Banking - Dhaka, Bangladesh Retail Banking Requisition Number 54095 Job Skills
Job Skills
Job Skills Key Skills Sales Customer Relationship Management Business Relationship Management Relevant Skills Customer Service Microsoft Office Customer Experience Customer Intelligence Elearning Service Quality Risk Management Security Managing Self Motivation Sales Promotion Mental Health Demonstration Skills Knowledge of Finance Retail Commerce Innovation Internal Documentation Geography Continuous Training Commercial Banking Knowledge of Campaigns Risk Analysis Auditing Skills FATCA / Foreign Account Tax Compliance Act Communication Skills Profit-Based Sales Targets Perseverance Anti Money Laundering Banking Services Business Continuity Planning Operational Risk Management Administrative Operations Assertiveness More
Skills Matching
Skills Matching