Technology Platform Lead – CIO Consumer

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Senior Technology Platform Lead for Consumer CIO – drive platform strategy, resilience and innovation in London.

Lead large engineering teams, modernise core banking systems and deliver secure, scalable digital experiences.

End Date

Friday 31 July 2026

Flexible Working Options

Hybrid Working

About this role

We’re delighted to be recruiting for multiple Technology Platform Leader (TPL) roles to lead platforms across Consumer CIO. As a Technology Platform Lead (TPL), you'll be accountable for the technology strategy, engineering delivery, resilience and operational performance of a critical business platform. Working in a true "two-in-a-box" partnership with a Business Lead, you'll have joint accountability for the delivery of the platform. The business lead defines the platform's priorities and outcomes, while the TPL leads how those outcomes are delivered through technology, jointly ensuring successful customer, colleague and business outcomes. You'll lead large engineering teams, drive platform modernisation, and ensure services remain secure, resilient and scalable. You'll balance strategic technology investment with operational excellence, creating an environment where teams can innovate, deliver at pace and continuously improve.

Our platforms

We’re recruiting for the following 3 fantastic platforms: The Core Banking Platform is responsible for some of the organisation’s most critical banking systems and services. It ensures customers can access and manage their accounts reliably every day, while modernising the underlying technology estate and migrating from legacy systems to next‑generation core banking capabilities. The platform balances the safe operation of existing services with implementing long‑term transformation that will make banking simpler, faster and more flexible for customers and colleagues. The Segments & Propositions Platform creates and delivers tailored customer propositions, digital experiences and journeys that help attract, retain and deepen customer relationships. The platform combines customer insight, technology and innovation to support customers through key life stages, helping them achieve financial goals, grow their wealth and access relevant products and services through personalised, market‑leading digital experiences. The Consumer Deposits platform is designed to create, deliver, and maintain our personal current account (PCA) and savings products that meet everyday customer needs. It defines core product structures, features, eligibility, and customer terms, ensuring product integrity, regulatory compliance, and fair outcomes. The platform drives product change and simplification, manages external suppliers, and sets requirements for future architecture. It focuses on winning new customer relationships through seamless onboarding, deepening and retaining existing relationships, enabling responsible access to short‑term credit, and supporting strategic growth and performance. Ultimately, the platform aims to provide secure, scalable, and innovative deposit solutions that help customers build financial stability and resilience while supporting the bank’s long‑term strategic vision.

What we're looking for

A strategic technology leader with strong engineering credibility has proven experience leading large‑scale technology teams. They translate business ambitions into technology outcomes while maintaining resilience, risk, and control standards. This role is a senior leadership position and an excellent opportunity for someone looking to step up or take on a new challenge. It requires strong commercial and technical judgement, the skill to shape perspectives at Executive level, and a clear focus on operational resilience, risk management and colleague engagement. You’ll work in a dual‑leadership model with business lead. Collaboration with wider Group partners is encouraged to translate strategy into high‑quality outcomes quickly. We invite applications from colleagues in both the UK (locations noted above) and LTC, with reporting lines to be confirmed.

Technology Platform Leader Accountabilities:

• Ensure that the skills and capabilities in the team are what is needed for the future; articulate the skill‑based vision of the future and the steps to get there.
• Accountable for leading data and cloud transformation; delivering modern communications into a digital‑first, omni‑channel ecosystem. Simplifies legacy technology, reduces risk, drives platform resilience and builds cost effective systems with self‑serve and federation principles.
• Create a vision of a new future that brings significant change and improvements to how we serve our customers. Providing a roadmap for Platform activities that demonstrate (measurable) value and champion quality technical delivery using the portfolio of investment.
• Role model Group Values, working to develop a strong leadership team. Drive continuous improvement and inspire people through authentic and visible leadership.
• Empower the teams to ensure the right problems receive focus. Drive great benefits by using the Group's agile approach. Use agile delivery tools and practices for oversight and reporting.
• Ensure that safety and resilience of product is a priority through the backlogs and in the work, ensuring core governance requirements are met.
• Ensure all decisions align with frameworks and Group standards outlined in approved change delivery methods and security policies.
• Consider end‑to‑end economics and build compelling arguments for both run and change capabilities.
• Provide exceptional leadership to the team, coaching and developing through change with a focus on empowerment and setting them up for success.
• Demonstrate and role model financial accountability and efficient management of all Group resources.

Skills, knowledge and Experiences:

• Skilled and effective at building technical capability at an individual and team level.
• Significant experience of leading and empowering teams using agile development methods and tooling within a DevSecOps environment.
• Able to inspire and engage at all levels through a focus on a non‑hierarchical culture of collaboration, transparency and trust across the team.
• Demonstrate thought leadership on contemporary technical delivery across the entire lifecycle from ideal to realisation of value.
• Experienced collaborator. Ability to influence internal and external relationships (suppliers, regulators etc) to ensure progression of key business decisions. Using these skills to anticipate challenge to resolve complex issues and conflicting requirements.
• Deep knowledge of the technology landscape, customer behaviour and emerging products and technologies.
• Skilled in developing and maintaining customer journey improvements. Understanding and knowledge of frameworks.
• Identify, monitor and mitigate commercial and customer technology risks in alignment with the requirement of the regulatory environment.
• Deliver cost and income targets in alignment with broader risk and capital/funding requirements. Experience of driving a focus on all risk, governance, conduct and control requirements and of using the context of these in decision making around technology.
• Providing a data focused approach, using analytics and insight to make evidence based decisions that explain the ‘why’.
• Strong commercial competence and the ability to effectively assess choices to achieve the best outcomes for Customers.
• Skilled at building a world class engineering team.
• Extensive experience and technical modern engineering knowledge from implementation of a broad range of platforms.
• Adapt approach in pursuit of the best solution – has a knowledge base of multiple engineering and software design solutions, devops, data, automation, hosting choices. Strong and demonstrable experience of managing technical service and security.
• Well versed in technical architecture principles and deep experience of systems architecture and integration (incl with third parties) and skilled at ensuring we Evergreen modern technology.
• Skilled at data driven decision making in order to explain the ‘why’ to a variety of audiences (including less technical audiences).
• Detailed knowledge of software design, build and release via DevSecOps principles and practices.
• Detailed knowledge of the relevant sector of the UK financial services market or customer/product group with an excellent understanding of the key drivers, issues and constraints of customer journeys.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we’ll only ever ask you to provide confidential or sensitive information once you have formally invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.