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Manage partner contracts & drive performance as a Contract Responsible at AXA Partners in Hasselt.
Lead partner portfolio, support internal teams, and innovate in a dynamic insurance company.
The Contract Responsible oversees a portfolio of partner relationships and contracts, ensuring optimal performance, continuous improvement, and growth opportunities. This role acts as the primary interface between the organization and its partners, managing contractual and operational aspects, driving performance reviews, and identifying opportunities for development. Additionally, the Contract Responsible can support internal teams with administrative, financial, and operational support, ensuring compliance and fostering strong stakeholder relationships.
What you’ll be doing
Partner Portfolio Management: Manage assigned partner contracts, ensuring delivery aligns with contractual commitments and performance expectations.
Pilot partner performance, monitor KPIs, and alert relevant teams to risks or deviations.
Define and lead action plans with cross-functional teams to address issues and enhance performance.
Customer & Stakeholder Advocacy: Act as the voice of the customer within the organization, advocating for partner needs and feedback.
Act as the voice of AXA Truck& Trailer to promote its services towards our customers.
Contribute to the continuous improvement of services and processes based on partner insights and organizational goals.
Identify and raise growth opportunities with each partner, supporting strategic development.
Operational & Performance Reviews: Maintain regular interaction with each partner through operational, performance, project, and business review meetings.
Prepare and coordinate these reviews, ensuring clear communication, follow-up, and action tracking.
Support for Contract & Administrative Processes: Assist operational teams in onboarding new contracts and closing existing ones, ensuring proper documentation and data management.
Support administrative, financial, and operational tasks related to contracts, including data collection, reporting, and compliance.
Development of Tools & Services: Contribute to the design and development of tools and services such as connectivity solutions, preventive maintenance, and automation initiatives to enhance partner support and operational efficiency.
Continuous Improvement & Innovation: Lead or support process improvement initiatives within the partner management domain.
Propose innovative solutions to improve service quality, operational efficiency, and partner satisfaction.
Cross-Functional Collaboration: Work closely with internal departments such as Support Services, Operations, IT, and Customer Service to ensure seamless partner management and service delivery.
Communicate effectively across teams to share insights, updates, and risks.
What you’ll bring
Technical/relational/managerial skills required: Strong analytical, organizational, and problem-solving skills.
Excellent communication skills in English & French or EN+NL (additional languages are assets).
Customer-oriented mindset with the ability to handle pressure and prioritize tasks.
Knowledge of Microsoft 365 tools Ability to identify growth opportunities and lead continuous improvement initiatives.
What we offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.
If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa.
Who we are
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide.
What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world.
Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what.
Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).