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Identity and Access Management Governance Officer – lead IAM strategy, manage MSP delivery, and drive automation to reduce support tickets in Makati, Philippines.
Elevate security and compliance, oversee privileged access, and collaborate across IT & business units as a mid-level technology leader at AXA.
Main Purpose of the Job
The role is responsible for governance of identity and access management of Managed Service Provider ensuring adherence to the SLA contracts, high-quality service delivery, compliance, and continuous improvement.
Key Accountabilities
IAM Strategy & Leadership
Lead IAM initiatives covering internal, customer identity and privileged access management
Act as the subject matter expert for IAM best practices
Lead implementation, configuration, and optimization of IAM platform and applications
Lead implementation and governance of IAM AXA solutions
Define and enforce privileged access policies (least privilege, just-in-time access, session monitoring)
Oversee onboarding/offboarding of privileged accounts, systems, and applications into PAM platforms by the MSP
Monitor and respond to privileged access risks and anomalies
Drive automation initiatives to significantly reduce IAM/PAM-related service desk tickets
Define and track KPIs such as ticket reduction, automation coverage, and SLA improvements
Managed Service Oversight
Manage and govern IAM managed service providers, ensuring delivery aligns with SLAs, KPIs, and contractual obligations
Act as the primary escalation and coordination point between internal teams and vendors
Conduct service reviews, track performance metrics, and drive continuous improvement
Ensure quality and compliance of IAM/PAM operations delivered by the provider
Operations & Incident Management
Oversee IAM and PAM operations delivered by the managed service provider
Ensure proper controls are implemented and enforced by the managed service provider
Ensure effective incident response for identity and privileged access-related events
Monitor authentication trends, privileged access usage, and security anomalies
Stakeholder Management
Collaborate with security, infrastructure, application, and business teams
Provide guidance on onboarding applications and systems into IAM and PAM platforms
Align IAM/PAM services with business needs and risk posture
Key Stakeholders IT Security ITOPS Leads Corporate Security Application and Product Owners Business Units (HR, Operations, Distributions)
Education & Experience
Bachelor’s degree in IT, Cybersecurity, or related field
3 to 5 years of experience in IAM/PAM
Experience working with managed services or outsourced IAM delivery models
Hands‑on experience with IAM tools
Experience in governance, audit, and regulatory compliance
Proven experience in automation and ticket reduction initiatives
Core Skills & Experience
Customer Identity and Access Management (CIAM)
Privileged Access Management (PAM)
Privileged Access Controls
ITIL / Service Management Practices
Strong vendor and stakeholder management
Leadership and influencing skills (in a managed service model)
Excellent communication and negotiation skills
Strategic and analytical mindset
Ability to manage multiple priorities
At AXA, each person matters. We perform at our best knowing the positive impact we make as valuable partners for our customers and the communities we belong to. If you want to know more about the other career opportunities at AXA Philippines, please follow this link: https://careers.axa.com/axa-entities/axa-philippines