Vista previa generada por IA
Customer Success Specialist (German) – Demo team, remote across Poland and Spain.
Deliver engaging demos, support clients, and drive product adoption in the HR/payroll space.
Customer Success (Demo) Specialist
The Strada Global payroll and HCM solutions team is committed to providing the best customer experience during the sales process by developing compelling, interactive solutions and materials that bring our value proposition to life - and ultimately increase our win and renewal rates during the sales process. Our team is in line with our ambitious and exciting plans, and we are looking for an enthusiastic individual with client facing experience to join the Customer Experience (Demo) team. Working as part of the solutions team, the Customer Success Specialist will bring energy and enthusiasm to delivering the best possible demo experience to clients. The successful candidate will ideally have plenty of experience in client facing sales situations ideally gained within the HR and Payroll space. The Demo Delivery Specialist will work with the team to plan, schedule and deliver client facing demos. During the planning phase you will assess the client requirements and propose an appropriate specification of demo (tailored to client pain points and local market where relevant) and type of demo (live, interactive, video etc) so a strong understanding of such would be beneficial. As part of the end-to-end demo process and bringing each stage together seamlessly, you will work closely with the demo team along with other key stakeholders including the wider sales, solutions and product teams, so excellent communication and team work is vital. The role is available for colleagues based in Poland and Spain.
Key Responsibilities
Demonstrate the value of Strada solutions, products and offerings to prospects and clients through engaging, relevant and high quality demos
Participate in meetings with clients to discuss and analyze their requirements then suggest appropriate solutions
Create tailored demo in line with client requirements
Ensure live demo environments are configured, tested & prepared in readiness for demo delivery to clients
Plan and schedule demos with the relevant resources within SLAs
Work with the solutions and product teams to develop the Strada suite of customer engagement practices and tools, to deliver the ultimate experience to clients and prospects throughout the customer journey
Qualifications and Experience
Preferred 3-5 years client facing experience ideally within a sales environment
Preferred 3-5 years of relevant HR/Payroll industry experience, Strada Operations
Preferred experience working with HR/Payroll software & solutions (i.e. SuccessFactors, Workday, SAP Payroll)
Degree in Business Administration, Information Systems or equivalent preferred
Personal skills:
- Fluent German speaker (Professional proficiency)
- Fluent English speaker (Professional proficiency)
- Excellent written and verbal communication skills
- Assertive communicator to convey information in a clear, structured and diplomatic manner
- Confidence and experience in client facing situations
- Positive, problem-solving attitude
- Ability to organize work and priorities to meet deadlines with limited supervision
- Ability to work autonomously while having a strong sense of commitment to team and department
- Demonstrate flexibility and the ability to work in a pressurized environment
- Capacity to work in a global remote team
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
- Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.