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Operations Manager leading payroll processes in a global, cloud-driven environment. Join Strada and unlock growth opportunities.
Drive compliance, client relationships, and team performance across 180+ countries.
Operations Manager
About Us
Join us on a journey of endless possibilities At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com
The Role
The Operations Manager is responsible for engaging and supporting their team in all day to day payroll processing and reporting activities for their team. The manager will ensure that each payroll is processed timely and accurately using the agreed upon standards and client requirements. You will need to perform active client management, understanding the levels of progress and while recognizing how the client’s activities fit into the larger picture of payroll operations throughout the company. As the Operations Manager you are expected to display decision-making skills that support all company and payroll policies while maintaining and supporting a professional environment.
Main Responsibilities
Key responsibilities:
- Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
- Effectively communicate with the client and internal stakeholders as it relates to payroll activities
- Manage schedule adherence, team productivity, capacity and utilization
- Support technical issue coordination and resolution
- Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures
- Attend and participate in Service Review meetings which may include, but is not limited to, providing the appropriate status reports, updates and actions as it relates to your team and your client(s).
Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Team Performance within defined standards and customer contracts
- Ability to effectively communicate with all levels within the business
Job Experience
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable
Experience working with HR and payroll data
Experience managing a team
Values
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks , where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable , and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting the ir recruiter.
Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.