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Senior Operations Manager leading data & reporting functions for Bank of America in Taguig, Philippines.
Responsible for regulatory reporting, process optimization, team leadership, and budgeting in a dynamic banking environment.
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day‑to‑day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.
- o 7+ years’ experience in financial/regulatory reporting
- o Strong analytical and problem-solving skills with a focus on data accuracy and compliance.
- o In‑depth knowledge regulatory frameworks
- o Proficiency in process optimization, automation, and requirements analysis.
- o Excellent communication, presentation, and stakeholder management skills.
- o A drive to bring best‑practice control and process
- o Expertise in interpreting regulatory language and communicating it clearly
- o Great planning, problem solving, and organizational skills
- o A leadership mindset
- o The ability to meet deadlines under pressure
- o A proven ability to successfully adapt to, identify, drive, and implement change
- o An excellent understanding and appreciation of risk and control frameworks, including process documentation, control documentation and supervisory frameworks
Responsibilities
Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence.
Applies knowledge of the end‑to‑end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
Develops and analyzes procedures to enhance unit and/or product‑related activities and oversees budget and expense management, reporting, and forecasting for designated areas.
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment.
Managerial Responsibilities
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills
- Business Operations Management
- Customer Service Management
- Performance Management
- Process Performance Measurement
- Talent Development
- Account Management
- Client Management
- Leadership Development
- Process Management
- Relationship Building
- Hiring and Onboarding
- Policies, Procedures, and Guidelines Management
- Process Design
- Risk Management
- Workforce Analytics
Required Skills
- • Bachelor’s Degree with minimum 10+ years of experience; Professional qualifications (e.g., CA, CFA, CPA) preferred.
- • Experience in any of the following areas: Operations/Finance/Regulatory Reporting/Risk. Advantage for candidates with Regulator reporting experience.
- • Strong knowledge of Trade Finance, Cash Management and Credit products.
- • High level understanding of regulatory domain and associated LRR requirements.
- • Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g., books and records data).
- • Able to produce accurate work output and reports under tight deadlines.
- • Communicates effectively in both oral and written formats and tailor structure message appropriately to audience.
- • Demonstrated intellectual curiosity and operational excellence experience.
- • Able to think critically to quickly analyze and resolve issues
- • Influences and delivers results through collaborative relationship with key partners and stakeholders.
- • Works independently to prioritize work and deliver against regulatory deadlines amidst a dynamic environment.
- • Able to demonstrate a high level of integrity with a mature approach to work.
Desired Skills
- • Audit experience.
- • Knowledge of key regulatory reporting rules relating to Trade Finance, Cash Management and Credit products.
- • Experience interacting with regulatory agencies and /or reg exams.
- • Regulatory reporting experience and/or experience in a global banking regulatory reporting environment or exposure to Trade Finance, Cash Management and Credit products.
- • Regulatory reporting experience and/or experience in global banking regulatory reporting environment or exposure to deposit / liability balance reports, and payment transactions.
- • Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements.