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Lead Citi's APAC ETF business as VP, driving AI, analytics and digital transformation in investor services.
Senior role at Citi, Hong Kong – shaping ETF strategy, leading innovation and building client relationships.
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Job Overview
We are seeking a highly experienced and motivated VP to help lead our APAC ETF business within Citi’s Investor Services division in Hong Kong. This pivotal role involves overseeing strategic projects and the overall build-out of our APAC ETF business with a high degree of visibility in the market.
The successful candidate will be a market leader responsible for developing and implementing strategies that enhance our Investor Services ETF offering in APAC, ensuring compliance with regulatory requirements, and fostering strong client relationships. This role requires a leader with expertise in financial services, particularly within the ETF sector, and a strong understanding of the APAC ETF market. Crucially, the VP will be instrumental in integrating advanced data analytics, artificial intelligence (AI), and modernized operating models to drive efficiency, innovation, and enhanced client solutions. The role also demands a commitment to cultivating and leveraging skills of the future within the team, adapting to the rapidly evolving financial technology landscape.
Responsibilities
- Lead and manage critical ETF programs and projects within Investor Services, ensuring timely and successful delivery through agile and data-driven methodologies.
- Develop and execute strategic plans to expand market share and enhance product capabilities within Investor Services, leveraging AI for market insights, risk management, and personalized client solutions.
- Cultivate and maintain strong relationships with key clients, understanding their needs and leveraging data-driven insights to ensure exceptional client satisfaction and retention.
- Work collaboratively with sales on new business initiatives, utilizing predictive analytics to identify growth opportunities and optimize client engagement strategies.
- Design and implement cutting-edge operating models for the APAC ETF servicing platform, focusing on automation, scalability, and digital transformation to enhance operational efficiency and resilience.
- Ensure all activities adhere to internal policies, industry regulations, and legal requirements, incorporating data governance into all processes.
- Collaborate with global teams to leverage best practices and drive consistent service delivery across regions, promoting the adoption of future-proof technologies and approaches.
- Identify and mitigate risks associated with Investor Services operations and projects, employing advanced data analytics for proactive risk identification and management.
- Represent Citi at industry events and with regulatory bodies as required, articulating Citi's vision for a data and our APAC ETF business.
- Champion the development of skills of the future within the team, including data science, AI literacy, cloud proficiency, and agile development practices.
Recommended Qualifications
- 6-10 years of relevant experience
- Experience managing across multi-function and/or global business
- Strong ETF background including experience developing APAC ETF Servicing platforms and a proven track record in digital transformation initiatives.
- Knowledge of financial markets, investment products, and regulatory frameworks relevant to APAC ETFs
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to work unsupervised and adjust priorities quickly as circumstances
- Ability to work in a team-oriented environment
- Proven track record of building and maintaining client relationships, leveraging data analytics to understand client needs and deliver innovative solutions.
- Ability to implement and optimize modern operating models (e.g., agile, DevOps) within a financial services context.
- Experience in fostering a culture of continuous learning and developing skills of the future (e.g., data science, AI engineering, cloud architecture) within a team.
- Strong leadership, interpersonal, and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Ability to work effectively in a fast-paced, dynamic environment, embracing technological change and innovation.
Education
Bachelor’s degree/University degree or equivalent experience.
Job Family Group
Product Management and Development
Job Family
Product Management
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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