Vista previa generada por IA
Lead AI & ML transformation across Citi's banking services.
Build predictive models, generative AI, and recommendation engines to enhance client engagement.
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Senior Vice President (SVP) – Head of AI/ML Solutions & Client IntelligenceCiti is seeking an experienced and visionary technology leader to lead the development and delivery of next‑generation Artificial Intelligence (AI), Machine Learning, and Advanced Analytics solutions supporting Institutional Sales, Investment Banking, Corporate Banking, Treasury & Trade Solutions, Investor Services, Issuer Services, Prime Finance, and Investment Research.
This leader will drive the AI strategy and execution for Citi's Customer Relationship Management (CRM), Revenue Analytics, Client Profitability, Client Intelligence, and Relationship Management platforms. The role combines AI/ML leadership, data science, software engineering, business partnership, and people management to deliver measurable business outcomes that enhance client engagement, revenue growth, productivity, and profitability.
The successful candidate will lead a team of engineers and data scientists while partnering closely with Sales, Banking, Relationship Managers, Research Analysts, Product Managers, and Technology leaders across the organization.
Key Responsibilities
AI & Data Science LeadershipDefine and execute the strategic roadmap for AI, Machine Learning, Generative AI, and advanced analytics capabilities across Citi's client and revenue management platforms.
Build intelligent solutions that improve client acquisition, retention, wallet‑share growth, cross‑selling opportunities, and relationship effectiveness.
Develop predictive models for:
Client revenue forecasting
Client profitability optimization
Client churn and retention analysis
Coverage optimization
Relationship intelligence
Next‑best‑action recommendations
Opportunity identification
Implement Generative AI and Agentic AI solutions to enhance banker, salesperson, relationship manager, and research analyst productivity.
Client Intelligence & Analytics
Design and deliver advanced client intelligence solutions that leverage:
CRM interaction data
Call reports
Client feedback surveys
Research consumption data
Market and pricing data
Transaction and revenue data
External and alternative data sources
Develop business intelligence capabilities that provide a comprehensive view of client relationships, engagement patterns, and growth opportunities.
Build advanced recommendation engines and knowledge discovery capabilities that surface actionable insights to front‑office teams.
Technology Leadership
Lead end‑to‑end delivery of AI‑powered applications from ideation through production.
Establish scalable AI/ML platforms, MLOps practices, and model governance frameworks.
Drive architecture decisions across:
Data engineering
Data integration
Machine learning platforms
Cloud and distributed computing
Real‑time analytics
API and microservices architectures
Ensure solutions meet Citi's standards for security, compliance, model governance, resilience, and operational excellence.
Forward‑Deployed Engineering & Business Partnership
Function as a strategic technology advisor to business stakeholders.
Collaborate directly with senior leaders across Sales, Banking, Research, Treasury, Investor Services, Issuer Services, and Prime Finance.
Translate business challenges into data‑driven solutions and measurable outcomes.
Drive rapid experimentation and deployment of AI capabilities aligned with strategic business priorities.
Team Leadership
Lead, mentor, and develop a high‑performing team of approximately 6 engineers and data scientists.
Foster a culture of innovation, accountability, continuous learning, and engineering excellence.
Build organizational AI capabilities and promote adoption of emerging technologies across the business.
Qualifications
Required Experience8+ years of technology experience, including:
AI/ML and Data Science
Enterprise Application Development
Data Engineering
Analytics Platforms
Financial Services Technology
5+ years leading engineering and/or data science teams.
Demonstrated experience delivering AI solutions in production environments.
Experience partnering directly with business stakeholders and executive leadership.
Technical Skills
AI / Machine Learning
Machine Learning, Deep Learning, NLP, LLMs, Generative AI
Predictive Analytics
Recommendation Systems
Knowledge Graphs
Retrieval‑Augmented Generation (RAG)
Agentic AI Architectures
Model Evaluation and Governance
Programming & Engineering
Python
Java and/or .NET
SQL
Spark
Distributed Data Processing
REST APIs
Microservices Architecture
Data & Analytics
Data Modeling
Data Warehousing
Data Integration
ETL/ELT Frameworks
Streaming Technologies
Data Governance
Master Data Management
Business Intelligence Platforms
DevOps & MLOps
CI/CD Pipelines
GitHub
Kubernetes
Docker
Infrastructure as Code
Model Monitoring
Feature Stores
MLOps Frameworks
Domain Expertise
Strong understanding of one or more of:
Institutional Sales
Investment Banking
Corporate Banking
Treasury & Trade Services
Investor Services
Issuer Services
Prime Finance
Capital Markets
Investment Research
Relationship Management
Client Coverage Models
Leadership Competencies
Strategic Thinker
Technology Visionary
Business Outcome Focused
Strong Executive Presence
Data‑Driven Decision Maker
Exceptional Communication Skills
Talent Developer and Coach
Collaborative Partner Across Business and Technology
Success Measures
Within the first 12–24 months, this leader will:
Establish Citi's AI roadmap for client intelligence and relationship management platforms.
Deliver AI‑powered client intelligence and revenue growth capabilities.
Improve banker and salesperson productivity through intelligent workflow automation.
Enhance client profitability and coverage effectiveness through predictive analytics.
Operationalize Generative AI solutions within CRM and client engagement platforms.
Build a scalable AI engineering and MLOps foundation supporting enterprise growth.
Job Details
Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Development ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Jersey City New Jersey United States ------------------------------------------------------ Primary Location Full Time Salary Range: $176,720.00 - $265,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Aug 16, 2026 ------------------------------------------------------Automated Processing and AI
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster. Apply (opens in new window) Save