Vista previa generada por IA
Network Coordinator role in Mumbai – oversee front‑end operations and manage MIS, risk and training.
Apply for a permanent office‑based position, driving sales quality, compliance and agent training for Standard Chartered Bank.
Job Summary
Front end Operations
Ensuring all transactions done are routed through Area Operations unit
Reconciling gaps in documentation with COLIS.
Ensuring minimum acceptable quality of documentation submitted by the frontline.
MIS preparation for wealth
Monitoring Sale Quality and Risk Controls
Monitoring compliance with Sales Processes.
Ensuring completeness of documentation – ISTF, SA etc
Key Responsibilities
Strategy
Sales and Quantitative MIS
Completion of monthly business trackers, Business tracker, Business report and advisory report with <5% variance
MIS recon: AUM Mapping – IA mapping; Portfolio review IA mapping on a monthly basis
YTD MIS to be reviewed and discrepancies to be shared to Operations within TAT
Tracking of Business Login for WNS / CBP/ Campaigns / NTIS
NA in feeds and Na in Schedules < 2% for the zone
Maintenance of Lead tracker for the Zone
100% tracking of monthly IA-RM mapping for CTMT and GSSC reports
Team Administration and Productivity
Headcount tracking and Mapping of employees to the correct cost centre in case of new recruits/ transfer in.
Tracking of transfer out (internal movements), Exit employees
Maintenance of Month-on-Month head Count data
Maintaining an updated Employee file of JOs and required addendum and Certifications (internal and External)
Mandatory E-learning tracking to be done at 97% (balance for in progress and new hires)
Business and Franchise Building
Servicing
Daily tracking & Liaising with MAS/GSSC for efficient routing of document for client transactions
Monthly tracking of IA/IS branch allocations
Co‑ordination of Business events and Lead capture at such events
Provide ongoing feedback to Central team on process to increase client Service / experience branches above 5% error rate
Training / Process Control
RM/IA certifications > 97% (Balance for new hires/in-progress etc)
New Process and Platform training coverage of 95% of the zone
Training to frontline on CIP/BIP to ensure suitability errors are below0.5%
Assist Product team in new process and Platform launches
Error MIS tracking and circulation
Monitor documentation rejects by MAS & Recon. Escalate and track
Risk management
Raising Management Standards and Controls
Ensure all control standards are implemented in the Zone
Compliance with AML, KYC, Group code of conduct and Risk standards
Call back significant deviation above 5% are escalated to the concerned team and tracked
Ensure 05% completion of Mandated portfolio reviews of the zone done by efficient tracking and follow-up with all IAs
CMS tracking for the employees in the zone
Exception if any to be highlighted to the zone
Ensure Green/ Acceptable audit rating in the zone
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key stakeholders
Insurance, Mutual Funds, Registrars etc.
Skills and Experience
Knowledge of Investment products
MS Office
Ability to persevere on job.
Good Interpersonal Skills
Customer and Service Orientation
Banking knowledge
Management Information Skills
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Coordinate customer events for the cluster along with the product team
Aggressive Sales call plans to acquire large prospective customers through referrals.
Qualifications
Graduate/ Postgraduate, consistent academic career
Extensive sales experience (2 to 5 years)
Sales focused and highly target oriented
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Banking knowledge
Management Information Skills
Good Interpersonal Skills
Customer and Service Orientation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self‑help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Information at a Glance
Job Skills
Key Skills
Franchising Skills
Success Driven Person
Sales
Relevant Skills
Customer Service
Microsoft Office
Process Control
Elearning
Benchmarking Skills
Risk Management
Coordination Skills
Business Informatics
Scheduling
Knowledge of Business Events
Self Motivation
Mental Health
Knowledge of Finance
Maintenance
Customer Identification Programme
Innovation
Content Management
Mutual Funds
Geography
Interpersonal Skills
Continuous Training
Knowledge of Campaigns
Risk Analysis
Regulatory Compliance
Service Orientation
Customer Demand Planning
Financial Instrument
Communication Skills
Consulting
Perseverance
Banking Services
Portfolio Management
Custom Reports
Sales Processes
Administrative Operations
Assertiveness