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Join Capco as a KYC Funds Business Analyst in Mumbai and drive global transformation in fund onboarding.
Shape the future of client experience in banking with Capco’s dynamic, inclusive culture.
About Us
Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Role Description
The Client Experience Programme is a multi-year strategic transformation initiative focused on enhancing client onboarding, improving operational efficiency, and delivering best-in-class service across Nomura's wholesale banking operations. The Funds Project specifically addresses the end-to-end client lifecycle for fund clients, including onboarding workflows, KYC/AML processes, entity data management, and post-onboarding servicing. The Business Analyst will play a critical role in the Funds Project, working within the Client Experience Programme to define, document, and deliver business requirements and solutions that transform how Nomura onboards and services fund clients globally. The successful candidate will bridge business stakeholders, operations teams and technology partners to translate strategic objectives into actionable requirements and ensure delivery of high-quality solutions that meet business outcomes.
Key responsibilities
- Requirements Definition & Documentation
- Define and document comprehensive business requirements for fund client onboarding and servicing solutions
- Create detailed functional specifications, user stories, and acceptance criteria
- Develop process flows, data mapping documentation, and control frameworks
- Maintain requirements traceability matrices and change logs
- Secure stakeholder approval for all business requirement documentation
- Analysis & Solution Design
- Lead current state analysis of fund onboarding processes across regions
- Identify pain points, inefficiencies, and opportunities for automation
- Design target state solutions that improve client experience and operational efficiency
- Map data flows, controls, and exception management workflows
- Stakeholder Management
- Collaborate with Global Operations, Credit, Legal, Compliance, Sales, and Technology teams
- Facilitate workshops and requirements gathering sessions with business stakeholders
- Manage relationships across multiple regions and functional areas
- Present findings, recommendations, and progress updates to management
- Act as liaison between business users and technical delivery teams
- Testing & Implementation Support
- Support test management and coordinate testing activities (UAT, SIT, regression)
- Develop test scenarios and validate that solutions meet business requirements
- Support implementation planning and change management activities
- Provide training and documentation for end users
- Support post-implementation reviews and benefits realization
- Programme Delivery
- Contribute to the overall Client Experience Programme delivery
- Manage dependencies and interfaces with other programme workstreams
- Support governance forums with status reporting and risk/issue management
- Ensure alignment with programme timelines, scope, and quality standards.
Essential Experience
- 5+ years of Business Analysis experience in financial services, preferably within wholesale banking or asset servicing
- Preferably 3+ years of direct experience with Fund client onboarding and lifecycle maintenance
- Experience working on large-scale, complex transformation projects
- Proven track record of defining and documenting business requirements and solutions
Domain Knowledge
- Strong understanding of fund lifecycle operations and workflows
- Knowledge of regulatory requirements affecting fund onboarding
Technical Skills
- Proficiency in business analysis tools and techniques (process modeling, data flow diagrams, use cases)
- Experience with process modeling tools (Visio,draw.Io)
- Strong documentation skills using MS Office Suite (Word, Excel, PowerPoint)
- Experience with SDLC and knowledge management tools (Jira, Confluence)
Analytical & Problem-Solving Skills
- Strong analytical thinking and attention to detail
- Ability to break down complex problems into manageable components
- Data-driven approach to decision making
- Root cause analysis and issue resolution capabilities
- Ability to identify process improvement opportunities
Communication & Interpersonal Skills
- Excellent written and verbal communication skills
- Ability to communicate complex concepts to both technical and non-technical audiences
- Strong presentation and facilitation skills
- Ability to influence and negotiate with stakeholders at all levels
- Cross-cultural communication skills for global team collaboration
Personal Attributes
- Self-motivated with ability to work independently
- Strong organizational skills and ability to manage multiple priorities
- Proactive and solutions-oriented mindset
- Adaptable to changing requirements and priorities
- Team player with collaborative approach