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Senior Change Management, Assistant Vice President at State Street – lead ITIL V4/ITSM strategy in Quincy.
Drive enterprise change, governance and BAU operations; opportunity to shape global digital transformation.
Who we are looking for
The IT Enterprise Change Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion. Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day‑to‑day management of Governance, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization.
We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end‑to‑end, next‑generation financial services company.
What we value
These skills will help you succeed in this role
We value clear, repeatable change standards that enable scale and predictability
We establish common tools, templates, and methodologies to ensure quality across initiatives
We reduce variability while allowing flexibility where it adds value
We focus on strong planning, governance, and disciplined execution
We enable efficient, low‑friction change processes that integrate with delivery and business operations
We continuously improve change operations based on data and feedback
We design change capabilities that scale across portfolios and regions
We embed change into ways of working, not just individual projects
We focus on long‑term capability building, not short‑term fixes
We hold ourselves accountable for the effectiveness of change operations
We operate with transparency, reliability, and follow‑through
We take ownership of outcomes, not just processes
Education and Minimum Qualification and Experience:
A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
7+ years ITSM experience
Oversees regional and works as a part of the Integrated Global Change Operations team.
Daily CAB Reporting, Change Request reviews, Compliance reviews, Risk and Impact assessment, RCA of Change Related Major Incidents, and ServiceNow Reporting.
Ensuring Change Governance and Controls and Compliance related requirements are implemented from time to time as part of the reviews.
Ensuring Change assessments in particular the Risk assessment is carried out in accordance with the parameters of the change. This would include scrutiny of the risk score, conflicts, moratoriums, etc ensuring Stability to IT infrastructure and Applications.
Perform testing activities of the releases and process changes in the Change Management.
Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure), systems development process, SDLC methodologies (Agile and Waterfall a plus)
Proven experience in IT project deployment, Incidents and Problem Management
Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must
Strong communication skills both verbal and written to communicate across various levels of the organization and excellent inter‑personal skills
Ability to work under pressure and deliver on tight schedules
Experience with ServiceNow and all of the Windows Office products Excel, Power Point, Word, SharePoint and Outlook.Power BI
Salary Range:
$90,000 - $157,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes:
our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Job Application Disclosure
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.