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Senior Manager – DevOps Engineering at RBC, Toronto. Lead tooling, mentorship, and audit compliance.
Drive continuous improvement of Atlassian & QEx platforms, mentor a team, and shape dev tooling across the bank.
WHAT IS THE OPPORTUNITY?
Job Description
The Manager of DevOps Developer Tools leads the operational excellence and technical enablement of RBC's Enterprise DevOps developer tooling ecosystem. This role is responsible for the day-to-day operation, maintenance, and continuous improvement of a diverse portfolio of on-premises and SaaS-based developer tools and platforms that support RBC's software delivery lifecycle.
You will lead a team of DevOps Engineers and Developers responsible for ensuring these platforms remain highly available, performant, and aligned with developer experience, engineering standards, and compliance requirements. Your team owns the tooling that empowers RBC's engineering community like Atlassian Suite and QEx tools.
Additionally, you will serve as a key liaison between engineering teams, platform stakeholders, and technology leadership — driving the adoption of modern developer tooling, enabling smooth onboarding of new capabilities and advocating for the developer experience across the enterprise.
WHAT WILL YOU DO?
Lead, mentor, and develop a team of technology specialists responsible for operating and maintaining Atlassian, QEx, and other developer tooling platforms.
Oversee the troubleshooting, maintenance, and optimization of on-premises and cloud-based developer tools and platforms.
Develop and maintain standard operating procedures, runbooks, and technical documentation that enable consistent, reliable service delivery across all systems.
Manage audit requests and compliance inquiries related to developer tooling infrastructure, working closely with audit and compliance teams.
Ensure operational systems meet regulatory and compliance requirements, maintaining appropriate control documentation and evidence.
Drive operational improvements and process optimization across the developer tooling technology stack.
Monitor key performance indicators (KPIs) and service level agreements (SLAs) for developer tooling platforms.
Work with technology platform vendors when required to enhance, troubleshoot, and maintain SLAs within agreed contracts.
Support business units with tool onboarding, providing guidance on configuration, integration requirements, and compliance alignment.
Serve as the primary operational liaison between business units and the DevOps technology team, ensuring smooth communication and issue resolution.
Partner with platform architects, compliance, and IT leadership to align operational capabilities with organizational requirements.
Support incident response and escalation processes.
Recommend technology upgrades, vendor management, and infrastructure improvements based on operational experience.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- Strong organizational, project management and time management capabilities.
- A strong understanding of technology and/or financial services industry.
- Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Nice-to-have :
- Ability to facilitate between and influence key decision makers
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
WHAT’S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Flexible work/life balance options.
Opportunities to do challenging work.
Job Skills
Ciclo de vida de desarrollo del software (SDLC), Diseño de productos de software, Gestión de solicitudes de cambio de software, Gestión de versiones de software, Herramientas de prueba del sistema, Infraestructura de tecnologías de la información (TI), Ingeniería de integración de software, Ingeniería de software, Lenguajes de programación, Software Product Technical Knowledge
Additional Job Details
Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City: Toronto
Country: Canadá
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-07-15
Application Deadline: 2026-08-08
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RFC Application Notice
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.