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Senior Operations Specialist – remote role in Atlanta covering KPI monitoring & governance.
Work from home while driving operational excellence for offshore Employee Health & Benefits initiatives.
Company
Marsh McLennan Agency
Description
Our not-so-secret sauce.
Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff Specialty, a division of Marsh McLennan Agency (MMA).
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
This is fully remote position and can be located anywhere in the US.
A day in the life.
As our Senior Operations Specialist - Reporting on the Offshore Business Operations Team for the Employee Health & Benefits Area , you’ll provide administrative and reporting support for offshore initiatives. You’ll manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.
Key Responsibilities:
- Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results.
- Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management.
- Prepare management information and governance reporting, including escalation protocols for risks.
- Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues.
- Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction.
- Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.
- Provide system access administrative support.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- College Degree or equivalent education, training and work-related experience
- Life & Health Insurance License
- Employee Health and Benefits experience
- Offshore Operations experience
- Highly effective written and verbal communication skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to work without direct supervision
These additional qualifications are a plus, but not required to apply:
- Knowledge of Employee Health & Benefits specific systems and applications
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/
To view additional career opportunities, visit http://marshmma.com/careers
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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The applicable base salary range for this role is $56,100 to $104,700.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until:
October 31, 2026