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Vice President, Client Operations Manager – lead client services and reporting at BNY, driving excellence and innovation in Manchester.
Join BNY’s leadership team, shape client experience, and drive operational excellence with regulatory compliance and strategic growth.
POSITION SUMMARY
The Vice President, OPS Client Service Manager plays a pivotal role in overseeing and enhancing client operations and reporting functions within BNY. This position is critical in ensuring that client service standards are met and exceeded by effectively managing client relationships and operational processes. By aligning with BNY's strategic pillars and principles, the role contributes to fostering a culture of trust, operational excellence, and client-centric service. Emphasizing collaboration and innovation, this position supports the organization's commitment to delivering exceptional client experiences and operational efficiency.
PRIMARY RESPONSIBILITIES
- - Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
- - Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
- - Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- - Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
- - Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
- - Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
EDUCATION / QUALIFICATIONS
- - Bachelor's degree in Business Administration, Finance, or a related field.
- - Advanced degree or relevant certifications are a plus.
EXPERIENCE
- Typically 4-7 years of experience and 0-1 years of management experience. Experience in anoperational area and/or client services is preferred.
SKILLS
- - Strong leadership and team management skills.
- - Excellent analytical and problem-solving abilities.
- - Effective communication and interpersonal skills for client interaction and collaboration across teams.