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Lead Global Time Management Officer, shaping employee experience worldwide
Based in Kraków, manage time & attendance services across global teams
Who we are
We’re a team of GHR professionals from a variety of different industries, based in the UK, Poland and India, covering all major time zones that State Street operate in across APAC, EMEA and the Americas
What we do
We provide end to end time and attendance services to employees and managers across State Street globally, including technology solution deployment, SME leads on multiple business projects, service transitions, employee experience, process improvement and more
Our Partners
GHR Technology, Global Time Administration, and local SMEs in region / country
Our Stakeholders
HR Business Partners, Heads of HR, Employee Relations, Benefits, HR Operations & Payroll
Employee Experience focuses on robust oversight and effective delivery of Time activities, continuously enhancing the Employee Experience through self-service content to empower and support our workforce.
Specific Responsibilities
You’ll be responsible for:
Leading the prioritisation of Employee Experience across the function,
Ensuring that our service to employees is delivered to a consistently high standard across our BAU time processes and contact methods
Identify, assess, make recommendations, plan and deliver process improvements to simplify BAU and enhance experience for employees, managers and admin
Owning, managing and resolving escalation cases
Developing and maintaining Process Library containing employee / manager facing materials, and Admin materials
Reviewing and enhancing time related business processes in our HR technology systems including MyWorkday, and others where required i.e. Enova in Poland
Partnering with other functional leads to develop enhanced service offerings including self-service, response handling standardisation and more
Additional Duties
You’ll also be expected to :
Conduct 1st line management of direct reports including 121’s, performance management, coaching and development
Manage a group of Stakeholders from other HR functions
Support on delivery of overall functional strategy
Deputize for the Global Time Management - Manager when required e.g. covering periods of leave
The Person
Your experience
Leading and managing multiple initiatives at the same time
Creating and maintaining project materials that can be used as best in practice
Partnering with other functions to deliver on employee experience improvements
HR systems including MyWorkday, and others
Operational HR functions and processes
Risk mitigation
Leading / managing customer centric professionals
Your skills
Customer Service
Stakeholder management
Performing as an Individual Contributor and part of a wider team
Partnering with others, driving the conversation where required
Taking ownership and responsibility for your Service Line and the expected deliverables
Confident, effective communication, written and verbal
Excellent time management skills, with the ability to reprioritize workload
MS Office applications
HR systems including MyWorkday
Minimum Salary
Minimum Salary: zł132,000 Annual
The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.
Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.
In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.
We Offer
Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Equal Opportunity Employer
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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