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Senior Manager, Third Party Risk & Operational Excellence – Drive supplier risk strategy and operational excellence for RBC’s Technology & Operations.
Lead T&O exit strategy, portfolio assessment, cross‑functional alignment and regulatory compliance in a dynamic team.
WHAT IS THIS OPPORUNITY?
We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third-party risk management programs, and provide expertise in supplier risk management.
WHAT WILL YOU DO?
Lead the T&O exit strategy center of excellence, establishing best practices and frameworks to enable safe and efficient supplier transitions and offboarding
Operationalize issues management and operational excellence practices within T&O to proactively identify, escape, and resolve supplier-related risks and performance gaps
Conduct regular T&O portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure, and strategic opportunities
Facilitate cross-functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O business units to ensure holistic supplier management
Establish and maintain T&O SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier-related risks and performance issues
Lead the monitoring and adherence to third-party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement
Lead communication and training initiatives on supplier management programs and policies across T&O
Identify process improvements, implement efficiency measures, and establish KPIs to enhance T&O supplier management effectiveness
Participate in the implementation of Third-Party Risk programs, initiatives, and escalations in support of T&O objectives
Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate
Lead/participate in inquiries and provide artifacts for internal and external audits as requested
Maintain awareness of outsourcing regulatory requirements and T&O supplier inventory
WHAT WILL YOU NEED TO SUCCEED?
Must Have:
5+ years of experience in technology risk and governance practices
5+ years of experience in the financial services or other regulated industries
5+ years of proven Supplier Management experience
Strong business, technology, and financial acumen, plus a mindset for continuous improvement
Build and maintain transparent, sustainable partnerships with key stakeholders
Think strategically and lead teams effectively with strong interpersonal skills
Develop and execute supplier risk management strategies with measurable impact
Navigate ambiguity with flexibility and a collaborative, cross-functional approach
Take initiative and work independently with minimal supervision
Demonstrate client-centric thinking with a commitment to continuous improvement
Hold a university degree or equivalent experience in supplier management, risk management, or regulatory compliance
Nice To Have:
- Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience
- Experience with process mapping and analysis techniques, such as swimlane diagrams or value stream mapping
- Knowledge of change management principles and strategies
- Formal supplier management certifications or designations
- Knowledge of technology (software, SaaS, networks, cybersecurity, etc.)
- Familiarity with cloud-based platforms and tools
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Continuidad del negocio de recuperación ante desastres, Estrategias de gestión de riesgos, Estrategias de salida, Estrategias de salida de negocios, Evaluaciones de riesgo, Gestión de la continuidad del negocio (BCM), Gestión de proveedores, Gestión de riesgos de proveedores, Gestión de riesgos de terceros, Mejora continua, Plan de continuidad del negocio (BCP), Programas de gestión de riesgos, Recuperación ante desastres (DR)
Additional Job Details
Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City: Toronto
Country: Canadá
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-05-14
Application Deadline: 2026-08-11
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Company Culture & Recruitment
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.