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Client Service Specialist/Manager at Ameriprise Financial in Jacksonville – manage office operations, client relations, and compliance.
Role blends business management and client care with a focus on accuracy, ethics, and regulatory compliance.
Title: Client Service Specialist/Manager
Location: Jacksonville, Florida
Description
At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
This position is with an Ameriprise Financial Franchise owner.
Job Description
Position Description:
Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations. Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.
Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor. Position Functions:
50% Business Management
- • Work with the corporate office to ensure accurate account setup and resolve issues
- • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
- • Maintain files and records in accordance with the records retention policy
- • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
- • Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.) that help lead to results in practice.
50% Client Care
- • Maintain client management system
- • Call clients or prospects to set up meetings or appointments
- • Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
- • Attend and participate in client meetings if necessary
- • Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
- • Coordinate client appreciation events and seminars
- • Answer unsolicited calls from prospects to schedule appointments or refer to advisor
Key Traits of a Successful Client Service Associate/Manager
- • Direct attention to detail and organization
- • Effective communication with clients and other advisors/staff
- • Effective and efficient time management
- • Polite and clear phone manner
- • Ability to multi-task
- • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
- • Ability to support and provide guidance for compliance within the advisor’s practice
- • Positive attitude and sincere willingness to constantly learn and grow
Education and Other Designations:
- • College degree or higher
- • 2+ years of similar experience
- • Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses
Full-Time/Part-Time
Full time
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.