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Vice President, Middle Office – lead integrated middle office solutions at BNY in NYC.
Drive quality, client engagement, incident management, and service delivery for outsourced functions.
Vice President, Middle Office
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role Vice President, Middle Office, to join our Integrated Middle Office Solutions team. This role is located in New York, NY.
In this role, you’ll make an impact in the following ways:
- versee the quality of outsourced functions in accordance with SLDs and ensure service delivery is aligned with expectations.
- Handle client engagement, support client meetings, and own service delivery to clients in line with SLDs.
- Provide recovery support for offshore functions, retain knowledge of offshored functions, and act as a subject matter expert in incident management.
- Support service improvement, technology engagement, new business engagement, and provide training to outsourced teams around new products.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in finance or the equivalent combination of education and experience is required.
- 7–10 years of total relevant work experience preferred.
- Experience serving as a subject matter expert and conducting research on complex, multi-faceted transactions and escalated inquiries.
- Experience preparing and reviewing MIS/KRIs/KPIs, supporting reconciliations, and interacting with clients on complex transactions.
- Team lead responsibilities and the ability to guide less experienced staff.