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Senior Application Support Analyst (AVP) – Manage and stabilize Citi’s critical production applications in Singapore.
Lead application support, resolve incidents, mentor staff, and drive continuous improvement in a global banking environment.
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Join Citi's Data Solutions Production Management team as an Application Support Senior Analyst and take ownership of keeping business-critical applications stable, efficient, and effective for clients across the globe. In this role, you will serve as a key connector between end users, internal technology teams, and vendors — resolving issues, driving continuous improvement, and acting as a subject matter expert for senior stakeholders. Your work will directly influence the reliability and performance of systems that matter to Citi's daily operations and its clients.
Responsibilities
- Manage and maintain production applications and their operating environments, ensuring stability, quality, and functionality are consistently delivered against service level expectations.
- Conduct start-of-day checks, continuous application monitoring, and coordinate regional handovers to ensure seamless operational coverage.
- Assess the risk and impact of production issues, escalating promptly to business and technology management while adhering to agreed service level agreements.
- Define scope and objectives for complex application enhancements and problem resolution, partnering with development and production support teams to prioritize bug fixes and tooling improvements.
- Participate in end-to-end application releases — spanning development, testing, and deployment into production — and conduct post-implementation analysis to validate system design and functionality.
- Identify risks, vulnerabilities, and security considerations within the technology environment, communicating impact clearly to relevant stakeholders.
- Coach and advise junior analysts, contributing to team capability and knowledge-sharing across technology groups.
- Lead and deliver support project initiatives focused on stability, efficiency, and effectiveness improvements that benefit both the team and the wider business.
Required Qualifications & Skills
- 5 to 8 years of experience in an application support role , with a demonstrated ability to manage and maintain business applications in a production environment.
- Experience in cloud-native environment is required.
- Working knowledge of SQL and MongoDB are preferred and will be considered added advantage.
- Autosys / CONTROL-M or other schedulers will be of added advantage.
- Practical experience installing, configuring, and supporting business applications across their operational lifecycle.
- Ability to perform same-day risk reconciliations and maintain accurate technical support documentation.
- Strong analytical skills with the ability to filter, prioritize, and act on complex information from multiple sources under time pressure.
- Clear and effective written and verbal communication skills, including the ability to translate technical issues into plain language for non-technical stakeholders.
- Experience using issue tracking and problem management tools to log, monitor, and report on incidents and resolutions.
- Ability to plan and manage workload independently, adapting quickly to shifting priorities with a limited need for direct supervision.
- Flexibility to work shifts between 7:00 AM and 6:00 PM, with availability to support weekend rotations as required by the business.
Beneficial Skills & Qualifications
- Experience with one or more programming languages, with a willingness to expand technical skills as the role and environment evolve.
- Familiarity with application contingency planning and storage or archiving procedures within a financial services or enterprise environment.
- Experience collaborating across cross-functional technology teams, including development, infrastructure, and vendor management.
What We Offer
At Citi, you will work within a high-performing, globally connected team where your contributions have a direct and measurable impact. This is an environment built on collaboration, technical rigour, and a shared commitment to delivering outcomes that matter — for clients, for colleagues, and for the business.
Genuine ownership and autonomy in a senior individual contributor role, with the opportunity to influence decisions and shape how support is delivered across the team.
Access to learning and development opportunities that support your continued technical and professional growth.
A platform to act as a subject matter expert, advising senior stakeholders and mentoring junior team members across a global organisation.
Competitive financial wellbeing and benefits package, with access to localized benefits in Singapore.
Linux
- 2 - 3 years of experience
Database
- Good SQL experience in any of the RDBMS.
- Good Knowledge in Mongo DB.
Scheduler
- Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
- UNIX shell scripting, Python will be of added advantage.
Cloud Native Environment
- Working or having Exposure to Cloud Environments [ OpenShift / GCP / AWS ]
Monitoring Tools
- Working experience of ITRS Active Console/ GCO / other monitoring tools
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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