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Business Development Manager – SME BIL at Standard Chartered, Kolkata
Permanent office role: focus on new business, cross-selling, and regulatory compliance.
Job Summary
The purpose of the role is to
• Meet the business objectives initiated by the respective country Business Clients business
• Customer focused need-based selling
• Deepen customer relationship and maximize penetration
Customer Experience
• Operational quality - Error free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing skill
• Ensure nil Customer complaints
Risk Assurance
• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Strategy
• Meet the business objectives initiated by the respective country Priority Clients business
• Customer focused need-based selling
• Deepen customer relationship and maximize penetration
Business
• Achieve personal sales target
• Segment focus, customer focussed needs-based selling
• Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product
Processes
• Operational quality - Error free customer application & documentation
• Responsive and responsible selling
Risk Management
• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
Governance
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Key stakeholders
• Customers: New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank
Qualifications
• Must be a graduate. MBA’s would be an advantage
• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred
• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
• Good knowledge of the selected market and customer segments would be an advantage
• Strong communication and negotiation skills with the ability to influence outcomes
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit
Skills and Experience
• MS Office
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
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Job Skills
Relevant Skills
Microsoft Office
Customer Experience
Elearning
Risk Management
Mortgage Loans
Self Motivation
Mental Health
Knowledge of Finance
Sales
Innovation
Regulatory Requirements
Geography
Business Planning
Interpersonal Skills
Continuous Training
Commercial Banking
Assurance Services
Team Working
Business Marketing
Customer Relationship Management
Service Orientation
Accounting
Business Development
Communication Skills
Profit-Based Sales Targets
Negotiation Skills
Perseverance
Governance
Persuasiveness
Anti Money Laundering
Assertiveness
Passionate
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