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Entry‑level Teller position in Hangzhou, CN – Office‑based role with comprehensive banking, compliance, and customer service responsibilities.
Require 1–2 years banking experience, bilingual English‑Mandarin, strong analytical skills, and commitment to Standard Chartered values.
Job Summary
Scope of Role:
Account for branch’s operations; counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients
职责范围：
负责分支行的业务操作及各项与分支行有关的营运工作，包括柜台交易的办理及系统处理，确保各项分支行工作执行的准确性，合规性和完整性，执行中必须始终遵守并严格按照银行的内外部准则/操作流程/操作手册/标准/集团要求/监管要求/法规等要求，同时始终保持高水准的客户服务质量与体验
Key Responsibilities
General 总则
- Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
- Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
- Cooperate with any investigations or reviews on regulatory failure such as accountability review.
Business performance 业务表现
- Support to achieve business objective at the respective branch
- Drive or support cost optimization initiatives to achieve cost saving target
Service 客户服务质量
- Embed client centric mind in daily operation as well as to maintain up best in class front‑line service
- Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
- Achieve client satisfaction in daily branch services and operations
- Build SCB a great place to work
Operations, Conduct and Risk Control 营运操作，行为规范和风险控制
- Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
- Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
- Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
- Support Line Manager achieve good MCA rating in branch audit
- Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
- Ensure all required certifications are obtained per internal and external requirements
- Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection
- Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
- Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD
Self Development 自我发展与提升
- Actively participate in various training programs arranged by the bank and keep self‑learning on the laid down procedures/manuals and local regulation
- Actively participate in various campaigns related to service team and achieve the target
- Develop multi‑product knowledge and job skills to support different segments and sales channels
- Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline
Customer Right Protection 消费者权益保护
- Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest
- Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
- Always embed Consumer Rights Protection mindset when performing daily work
Strategy
Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
Responsible for executing and supervising the Budget process.
People & Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures. Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
- Financial skills
Qualifications
- A university degree with 1-2 years of related banking experience prevails
- Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
- A team player who shows initiative and assertiveness
- Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
- Good command of both spoken and written English and Mandarin
大学本科学历，1-2年银行从业相关经验优先考虑。熟悉银行产品、营运及服务要求、理财保险产品。具有良好的团队合作精神、主动坚定。有上进心，自我激励，不断提高知识储备和技巧，以满足工作要求。具有良好的中英文写作和口语能力。
Selection Criteria 职位要求
• A university degree with 1-2 years of related banking experience prevails • Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services • A team player who shows initiative and assertiveness • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements • Good command of both spoken and written English and Mandarin
Legal / Regulatory Notice
Other than above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time. Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass related new jointer training (including but not limited to the CPBB Essentials and Financial Solutions training), the employee will be deemed not meet the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employee who has passed the probation, failing to pass the related new joiner trainings (including but not limited to the CPBB Essentials and Financial Solutions training) and will be taken as assessment basis for job incompetency. Before attend and pass the related new jointer training and assessment (including but not limited to CPBB Essentials and Financial Solutions training) the employee should not perform any kind of business. Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
About Standard Chartered
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Job Skills
- Business Strategies
- Setting of Goals
- Relevant Skills
- Market Environment
- Customer Experience
- Market Liquidity
- Cost Optimization
- Team Management
- Risk Management
- Chinese
- Self Motivat ion
- Knowledge of Finance
- Hard Work and Dedication
- Consumer Protection
- Management Control Systems
- Sales
- Regulatory Requirements
- Onsite Supervision
- Financial Stocks
- Due Diligence
- Economy
- Team Working
- Financial Management
- Training Activities
- Risk Analysis
- Internal Controls
- Service Orientation
- Client‑facing
- Succession Planning
- Budgeting Skills
- Governance
- Organisational Policies
- Banking Services
- English
- Operational Risk Management
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