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Associate Manager. Contract Management Services role in Kuala Lumpur. Combine supplier management with digital transformation.
Hybrid working; permanent full-time; senior manager-level responsibilities for contract lifecycle and stakeholder collaboration.
Job Summary
Supply Chain Management (SCM) is responsible for the commercial and risk management of the Bank’s external third-party supplier relationships. Contract Management Services (CMS) is a newly established enablement hub within SCM that provides Contract Owners with expert support and guidance across the contract lifecycle to reduce risk, minimise rework and enable Contract Owners to focus on strategic priorities.
To meet increasing business demand, CMS is seeking a candidate with strong Supplier Management experience and the credibility to engage effectively with stakeholders across SCB business functions. The successful candidate will be responsible for supporting key priorities by influencing and executing Supplier Management activities in collaboration with business stakeholders and relevant support teams..
Key Responsibilities
- Provides continuous, structured support across the contract lifecycle from pre-signing through to offboarding, while enabling Contract Owners to meet their obligations, maintain control of risks, and remain compliant with Group standards.
- Represent the function when required to drive and support continuous improvement initiatives. Activities include requirements gathering, prioritization of SCM/business/function needs, adoption planning, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
- Identifies opportunities to align to the banks sustainability agenda and drives the actions to deliver against applicable targets.
- Provides ongoing support for operating the contract, including service review meeting support and best practice guidance for supplier governance and management.
- Track periodic risk reassessments, provide proactive guidance, and support Contract Owners through renewal or exit activities.
- Understands and can interpret the commercials obligations within a contract.
- Collaborates with key stakeholders to ensure alignment of preferred channels and supplier engagement approach.
- Monitor and improve end user experience.
- Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS. Ensure data quality is maintained to the required standards.
- Support stakeholders in managing and resolving any disputes or issues that arise during the contract lifecycle.
- Assist stakeholders in achieving their strategic objectives through careful management of relevant supplier relationships.
- Support the ideation and development of technology advancements (e.g., AI, automation, tooling) to enhance and scale CMS capabilities.
- Support adoption of category strategies and embedding sustainability as part of the CMS processes.
- Support the input of design and requirements for the platform and tools strategy for CMS.
- Play a role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.
- Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility.
- Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders including Strategic Supplier Relationship Managers, Sourcing Teams, Legal, compliance, Finance, Business Units, and applicable suppliers.
- Understands the geo-applicable stakeholder mapping for escalation management.
- Understands the supplier engagement risk profile to ensure risks are managed by the applicable risk control groups.
- Support key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks.
- Support effective governance and controls for supplier risk management across the bank.
- Support the resolution of risk exceptions.
- Support regulatory driven contract changes.
- Support the development and implementation of risk management strategies to minimize potential disruptions in the supply chain.
- Ensure CMS activities comply with internal policies, industry standards, and regulatory requirements.
- Understands SCM processes, systems, policy and procedure and able to provide guidance to SCM stakeholders.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Head, SCM Contract Management Services, GPO
- Global Category Managers and Supplier Managers
- Contract Managers/Owners
- Legal
- Compliance
- Finance/Tax
- Audit/Risk
- Applicable Suppliers
Skills and Experience
- Supplier Management
- Contract Management
- Stakeholder Management
- Project Management
- Knowledge in ERP System (Ariba)
- Commercial contract knowhow
- Communication Skills
- Risk Management
- Team Management
- Negotiation skills
- Risk management
Qualifications
- Degree in business administration, supply chain management, contract law, or a related field.
- A minimum of 5 years of experience in procurement, and/or supplier management, and/or contract management,
- Knowledge of contract law, procurement, and supplier management best practices.
- Attention to detail.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in procurement and contract management software and key technology trends
- Languages-English (must), Thai, Vietnamese, Korean, Chinese (advantageous)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Information at a Glance
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Job Skills
Key Skills
Negotiation Skills
Management of Suppliers
Business Administration
Supply Chain Management
Vendor Relationship Management
Contract Management
Stakeholder Management
Relevant Skills
Procurement
Generation of Ideas
Risk Management
Business Process Improvement
Carrying out Assessments
SAP Ariba
Attention to Detail
Standardisation
Third Party Management
Contract Law
Regulatory Requirements
Contract Lifecycle Management
Interpersonal Skills
Continuous Training
Artificial Intelligence
Requirements Analysis
Risk Analysis
Communication Skills
Automation
Perseverance
Governance
Organisational Policies
Problem Solving
English
Assertiveness
Skills Matching
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