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Customer Account Specialist II—hybrid role in London, Ontario handling collections and customer assistance
37.5 hrs/week, TD Canada Trust; 2026 start with training, regular development and competitive benefits
Location
Work Location:
London, Ontario, Canada
Hours
Hours:
37.5
Line of Business
Line of Business:
Personal & Commercial Banking
Pay Details
Pay Details:
$47,200 - $66,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Job Description:
Additional Job Description
Start date: September 8th 2026
Mandatory Training: 8am - 4pm Mon - Fri for 6 weeks, onsite at 380 Wellington St. London, Ont.
After training: Hybrid - Once a month on site (Subject to change)
Flexible business hours:
8am- 9pm Mon - Fri (Rotational)
9am - 5pm (Every other Saturday)
Pay Details
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, you’re encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you the pay details for this role
Department Overview
At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as: credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early-stage delinquency. Our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
- Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You’ll Work
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Must display a high professional manner, along with sound judgment, time -management and decision-making skills.
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
Previous collection, credit experience and or call center and banking experience is an asset
Ability to work both independently and as part of a team.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We’re hosting in-person training and onboarding sessions at 3500 Steeles Ave East, Markham Ont. for 6 weeks to ensure you’ve got everything you need to succeed in your new role.
Interview Process
Hiring manager will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC)
Company Overview
Our Promise
At TD, our commitment to our people is what makes us the Better Bank. ...
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them ...
How We Work
At TD, we believe in-person connections fuel collaboration ...
Who We Are
TD is one of the world's leading global financial institutions ...
Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work ...
Our Community Involvement
Each day, we work hard to help ...
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations ...
We look forward to hearing from you!
We look forward to hearing from you!
Legal Notice
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.