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Discover a rewarding role in client services, bridging global funds with top-tier support.
Join State Street in Luxembourg and make a difference for institutional investors.
Function: Client Support Employee ( English and Japanese required)
Department: Fund Business Department - Client Support Section
Main Tasks:
- Maintain excellent client-care and relationship with clients
- Answer to queries from the fund clients
- Maintain and control contracts related to fund clients as well as the maintenance of important documents
- Coordinate the analysis of the quality of operations
- Co-work with and provide support to the other departments from client relationship point of view
- Accomplish various tasks in a timely and qualitative manner
- Execute the tasks according to the control checklists
- Provide administrative support including the preparation of internal applications and reports
- Make proof of sense and sound judgment towards risk awareness
- Inform the Department Head of all risks of error and actual errors as soon as detected and evaluate their impact
Education:
Bachelor in Banking or Economics, or equivalent experience
Experience and Knowledge:
Experience in a similar function in the financial sector
Experience in fund administration and/or investment business are considered as advantage
Basic knowledge related to custody and fund business
Excellent knowledge of the banking industry
Personal Skills:
Capability to handle diverse range of complex tasks based on analytical and problem-solving mind
Ability of in-depth analysis and search for continued improvement requiring the evaluation of unusual problems, with constant focus on quality, efficiency and client service
Capability to participate in the decision-making process (recommendations are expected)
Capability to interact with numerous departments on complex and/or unusual subjects, supported by excellent communication skills
Ability of negotiation
Deep knowledge of internal/external clients and/or development of networking
Capability to coordinate various resources for mid-term complex projects and tasks
Constant mind of team player with high level of flexibility
Languages:
Professional communication level of English and Japanese
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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