Syndicated Loans Agency Operations Associate Director

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Senior Syndicated Loans Agency Operations Associate Director, Kuala Lumpur – lead a global Agent Services team and drive portfolio growth.

Join S&P Global to shape commercial strategy, manage KPI-driven teams, and impact the capital markets landscape.

About the Role:

Grade Level (for internal use): 12 S&P Global Market Intelligence

The Role:

Syndicated Loans Agency Operations Associate Director

The Team:

The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics.

The Impact:

S&P Global are seeking an experienced and motivated Syndicated Loans Agency Operations Lead to help lead the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the oversight and leadership of the team(s) within their remit, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base.

What’s in it for you:

Opportunity to help lead a rapidly growing business, with a varied and interesting role managing multiple stakeholders as a part of the global leadership team

Leadership of team(s) with a direct impact on the commercial strategy of the business

Be a part of a dynamic business, interacting with clients across the industry

Working for a global business focused on the personal growth and development of its employees

Responsibilities:

• Supporting projects and other business initiatives to help further the Agent Services product offering
• Management of the team and portfolio level metrics in line with expected Key Performance Indicators (KPI’s)
• Applying experience to drive continuous improvement of the teams and processes
• Acting as a point of contact and an initial escalation level for clients and stakeholders
• Active risk management to minimize commercial impact to the business
• Development and performance management of the Agent Services team(s)

What We’re Looking For:

Business Competencies

Education and experience

BA or BS or equivalent experience

Finance specialism preferred

12 years+ of relative business experience

Commercial awareness

Banking or investment industry experience

Ability to input and support commercial strategy

Customer relations experience

S&P Market Intelligence product suite knowledge preferable (WSO, iLevel, Thinkfolio, EDM)

Management requirements

5+ Managerial experience

Proven track record of supporting team growth and development

Personal Competencies

Personal impact

Strong work ethic – organized, detail oriented, analytical, task driven

Good problem-solving initiative

Ability to manage teams supporting multiple client bases

Proven track record of strong leadership and personnel development

Capable of managing workloads at a team level, ensuring it is operating as a high performing unit (KPI’s, KRI’s, risk management)

Work collaboratively with other teams and product lines globally to support and develop the business operating model

Communication

Strong, business-level verbal and written communication skills are required.

Teamwork

Highly responsible manager able to lead a team with multiple priorities effectively

Able to effectively manage individual responsibilities whilst continuing to provide support to teams/individuals

Capable of supporting projects globally

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to  reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity  here .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.

US Candidates Only:  Know Your Rights: Workplace discrimination is illegal

103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group)