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Senior Specialist, Client Processing in Wroclaw. Join AIS Investor Services and drive complex analytics and client processing improvements.
Lead automation, troubleshoot client issues, and shape high-value transaction solutions.
We’re seeking a future team member for the role of Senior Specialist, Client Processing to join our AIS Investor Services team . This role is located in Wrocław.
Impact
- Provides complex analytics and reporting services, working to improve and automate Client Processing systems.
- Manages moderate to complex external client issues.
- Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue.
- Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
- Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
- Solves complex problems based on an understanding and knowledge of the intricacies of the system.
- Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
- Provides support to lower level client processing roles.
- May be responsible for allocating and checking work of other team members.
- May be responsible for specific supervisory review, training and approval actions.
- Contributes to the achievement of related teams objectives.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience is preferred. Experience in brokerage processing is preferred.
- Applicable local/regional licenses or certifications as required by the business.