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Director, Head of UK Transfer Agency – lead UK transfer agency operations and strategy in Manchester.
Senior role requiring extensive experience in service delivery, governance, and risk management.
Director, Head of UK Transfer Agency – Manchester
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Service Delivery General Management Manager to join our UK TRANSFER AGENCY OPERATIONS team. This role is located in MANCHESTER
Responsibilities
In this role, you’ll make an impact in the following ways:
- Lead UK Transfer Agency operations across dealing, investor servicing/core recordkeeping, settlements and reconciliations, ensuring end‑to‑end service delivery, accuracy and timeliness.
- Own the TA operating model and control environment: governance, risk and issue management, operational resilience, reconciliations oversight, and audit/regulatory readiness for recordkeeping activities.
- Provide senior oversight of client, distributor and fund governance interactions for Transfer Agency—managing escalations, service performance, and delivery against SLAs/contractual commitments.
- Set strategy and drive continuous improvement across TA processes, data quality and technology change; lead and develop managers/teams and manage financial and workforce plans for the UK TA organisation.
Requirements
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- 10-15 years of total work experience is preferred with at least 3-5 years in management. Service delivery experience preferred.
- The role is certified by BNY under the Senior Manager Certification Regime.
News & Social Media
At BNY, our culture speaks for itself, check out the latest BNY news at:
- BNY Newsroom
- BNY LinkedIn
Recent Awards
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Benefits & Rewards
Our Benefits and Rewards:
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans