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Analyst - Client Service Officer at MUFG, Hanoi Branch – Drive onboarding, daily operations, and compliance.
Mid-level role needing 3‑4 years experience and strong communication, data‑entry, and Microsoft Office skills.
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Generally, acting as a Client Service Officer and supporting the Relationship Managers in providing a high quality of service to customers, in an accurate and timely manner to ensure that the Bank follows local regulations, relevant legislation and MUFG’s internal guidelines and policies.
Responsibilities:
- Handling customer onboarding, information change, account closure (account opening, account documentation & agreements...)
- Handling customer daily operations (credit and non-credit transactions), including customer contact, application collection, document check (in accordance with requirements from local regulations & internal rules), deal confirmation, instructing to other operation departments…
- Controlling document pending due date, transaction due date for non – credit (fixed deposit…) and credit transactions (loan, trade loan, trade finance…), including checking customer’s cash-flows/ account balance for repayment...
- Cooperating with other teams, departments (Compliance, Legal dept…) to get advice on customer’s transactions and providing appropriate replies to customers and/or Relationship Managers
- Other tasks (Document safe keeping control; Document coordination with other departments…)
Requirements:
- University degree in finance, banking or economics
- 3-4 years’ experience in corporate customer service, corporate account and sales support, banking or financial services operations
- Good communication skills, interpersonal skills, time management and teamwork
- Details oriented, accuracy, multi-tasking, solution-oriented and self-motivated
- Proficiency in English (communication, presentation, writing)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long‑term growth and success. MUFG is committed to hiring based on merit and organisational fit, regardless of race, religion or gender.