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Relationship Manager role in Suzhou – driving client origination and relationship for IC portfolio.
Full-time permanent position at Standard Chartered with a focus on banking products and regulatory compliance.
Job Summary
Lead the origination and client relationship management for a portfolio of IC Clients.
Work closely with product partners and internal stakeholders.
Focus on a range of banking products and services, with emphasis on those delivering NFI, high RoRWA generating business.
Active engagement and high level (‘c’ suite) contacts with senior executives within clients.
Maintain a strong working relationship with Credit, Legal and Compliance and other key stakeholders.
Key Responsibilities
Strategy
Lead the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Business
Actively originate new business and grow the franchise by capitalising on bank competitive attributes, whilst selectively developing new relationships where required.
Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from ‘transactional’ reactive client coverage to consistent value-added partner /trusted advisor status. Anticipate clients’ needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
Professionally represent Standard Chartered at the highest levels within region and internationally.
Bring strategic thought and vision as to how the corporate landscape regionally/globally is changing and where areas of international growth lie.
Ensure that industry and product knowledge is continually developed personally and within the team.
Stay abreast and anticipate the developments of the industries in which our clients operate.
Processes
Proactively manage the designated client portfolio to ensure:
- Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, Country CEOs, Service Delivery, etc.
- Risks are appropriately identified and managed.
- Understanding of the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute and, where possible, influencing policy formulation
- Key regulatory risks and concerns are raised into the governance framework
- All sales disciplines are adhered in accordance with Group standards ie Account Planning, Call Reports, Deal Pipeline Management
- Develop opportunities through attendance at key Industry events as necessary.
People & Talent
Demonstrate appropriate culture and values.
Risk Management
Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified.
Ensure that key regulatory risks and concerns are raised into the governance framework throughout the daily work.
Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, engage, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal:
- Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
- Work with team members, CAs and CMs to ensure talent development throughout the team
- Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
External:
- Senior point of contact with IC clients, acting as a trusted advisor to C-level stakeholders
- Peers in the IC sector
Other Responsibilities
Embed Here for good and Group’s brand and values in China CIB IC; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
Cooperate with any investigations or reviews on regulatory failure such as accountability review
Properly perform the duties on management and ensure the effectiveness of internal control
Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership
Be responsible for significant losses due to failure of effectiveness of internal control
Skills and Experience
Account Management
Business Markets
Cross-Selling
Financial Risk Management
Financial Statement Analysis
Knowledge of Customers
Knowledge of Product Line
Prospecting
Regulatory Environment - Financial Services
Sales Tasks and Activities
Selling
Understanding Customer Needs
Qualifications
Languages: Chinese/English
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
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