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Webmaster at Standard Chartered Taiwan, hybrid role managing web, EDM and push, driving digital sales.

Based in Banqiao, TWN, focusing on SEO, analytics, content, and platform optimisation.

Job Metadata

Job Description

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Requisition Number:

50287

Job Location:

Banqiao, TWN

Global Grade:

Band 7

Work Type:

Hybrid Working

Employment Type:

Permanent

Posting Start Date:

05/03/2026

Posting End Date:

JOB SUMMARY

This position oversees SCB Taiwan website, EDM and push notification platforms to support the pan-bank request/communications for these digital channels.

RESPONSIBILITIES

Strategy

Own and manage digital channels. Support the retail and wealth product digital sales growth.

Business

Platform management: Manage digital platforms including website, EDM, push notification and etc, from front-end content to back-end technical support. Responsible for ensuring timeliness of website requests deliveries. Ensure consistent implementations across channels.
Integration: Understand the product and segment objective and strategy. Support business growth and drive digital sales and customer onboarding initiatives from website and own-media channels.
Performance Tracking and Quality Assurance: Measure and analyse the online performance across the digital platforms by using analysis tool. Gather and manage digital platforms feedback through concept testing, analytics tools, and A/B testing. Monitor and report on digital platform KPIs (e.g., SEO ranking, web page traffic, EDM open rate etc.)
Customization and Optimization: Improve customer satisfaction on our digital platforms. Identify areas for improvement, define short term action points and permanent fixes to remove pain points. Deliver efficient, easy, customer-focused content that add value.

Processes

Implement behaviour-based engagement programs to facilitate channel migration and build a seamless omni-channel experience that lay the foundation of digital cross-sell opportunity.

People & Talent

Effective team player and collaborator
Strong personal integrity
Strong written and verbal communication skills
Can effectively communicate business and technical information across the organization, being sensitive to the needs of unique audience.

Risk Management

Training and Documentation: Develop and deliver training for the users and create detailed documentation to support ongoing platform management and troubleshooting.

Governance

Oversee & track website and own media channels’ requests timelines, resolve impediments / blockers, ensure request deliveries.
Very good understanding of change management and project management.
Identify, analyse, prepare risk mitigation tactics and manage anticipated resistances.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

Business Process Owners
Business Unit Heads
Country stakeholders: Retail and Wealth Products, Marketing, Affluent and etc.
Technology Teams

Qualifications

Education

A bachelor’s degree in any discipline
At least 3 years of working experience in financial services or digital-related industry.

Certifications

Passion for mobile and web customer experience and technologies in a CX-driven environment.
Strong knowledge and understanding of web concepts (e.g., SEO), technology (e.g., HTML), analytic tools (e.g., Google Analytics, Adobe Analytics) and best practices.
Strong attention to detail and commitment to delivering high-quality work.
Ability to think strategically and creatively with strong problem-solving skill. Proactive and self-motivated learner.
Excellent communication and interpersonal skills. Proven experience in stakeholder management experience.
Languages - Chinese & English

Role Specific Technical Competencies

Data Analysis
Client Experience
Adobe Analysis / Google Analysis / Adobe Target
SEO

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance

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Job Skills

Key Skills

Customer Experience
Team Working
Risk Analysis
Chinese
Self Motivation
Communication Skills
Data Analysis
Electronic Dance Music (EDM)
Negotiation Skills
Adobe
Adobe Analytics
English
Google Analytics
Marketing
Web Platforms

Relevant Skills

Technical Support
Project Management
Change Management
Customer Satisfaction
Elearning
Risk Management
Adobe Target
Business Processes
Mental Health
Quality Management
Knowledge of Finance
HTML
Technical Information
Web Development
Sales
Retail Commerce
Innovation
Attention to Detail
Risk Reduction
Web Pages
Geography
Concept Testing
Business Analytics Applications
Conflict Resolution
Trustworthiness
Training Activities
Search Engine Optimization
A/B Testing
Perseverance
Governance
Problem Solving
Push Technology
Stakeholder Management
Assertiveness
Passionate
More

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