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Product Owner role leading end‑to‑end CLM transformation for CIB platform at Standard Chartered, Shanghai.
Key responsibilities include SME design expertise, optimizing CLM processes, managing requirements, and driving regulatory compliance across APAC client lifecycle.
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Job Summary
We’re looking for a Product Owner to drive change delivery and implementation across the end-to‑end client lifecycle management transformation programme. This role will work within the Digital, Data and Coverage Platforms team ,CIB platform.
You’ll support CIB CLM Product owners to provides SME Design Expertise for CLMT programme. Your key responsibilities includes but not limited to providing SME knowledge to drive optimization of the CLM design process, provide, document key requirements for the delivery of the strategic CLM journey
Key Responsibilities
Strategy
- Work closely within Client Lifecyle Management Transformation team to drive change delivery and implementation across the end‑to‑end client lifecycle, mainly focus on Tax and FM regulations processes
Business
- This role provides SME design expertise for CLMT client due diligence across CIB. It requires detailed analysis, review and documentation of all or part of a business in terms of business functions and processes to document the business requirements which are to be delivered by the technology team. The Product Owner will manage the requirement development process for a transformation project through elicitation, analysis, specification, and verification of multiple levels of requirements (business, stakeholder, solutions).
Processes
- Provision of industry KYC SME expertise to the CLM programme
- Developing, owning and elaborating on client lifecycle requirements for the programme
- Present key product enhancement ideas to various stakeholders and identifying areas of product improvement
- Obtaining stakeholder buy‑in and signoff on requirements
- Acting as a key point of contact between development, design teams and business stakeholders
- Adjusting and improving each iteration of the product before release
- Ensuring defect free requirements through use of comprehensive and rigorous requirement elicitation techniques
- Playing a critical communications role by interacting with the business users, operations and the technology teams
- Transforming data insights into products with actionable outcomes to the end users
- Create business value through the proposed solution and implementation
People & Talent
- Relevant working experience preferably in Client Lifecycle processes for APAC at least.
- Highly effective verbal and written English communication skills
- Attention to detail
- Proficient in Microsoft Office (word, powerpoint and excel)
- High motivation and dedication to work
- Proven ability to work within a team environment
- Strong analytical and problem solving skills and ownership of issues
- Ability to make good/sound decisions and use independent judgment
- Time management, negotiation and influencing skills
- Ability to ask pertinent questions in order to elicit information from stakeholders
Risk Management
- Ensure risks to project milestones are identified and communicated appropriately to relevant forums.
- Ensure solutions and processes adhere to relevant regulatory requirements, internal policies, and risk frameworks
Governance
Adhere to all internal and external regulations.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Chief Product Owner
- Capability Product Owners
- Global Process Owners
- Technology delivery teams
- Regional and Local Client Management & Delivery Ops teams
- Regional and Local Change Champions
Other Responsibilities
- Embed Here for good and Group’s brand and values in CIB platform team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
- Business Process Design
- Competitive Environment
- Emerging Technologies
- Industry Knowledge
- IT Project Planning and Organization
- Organizational Change Mgmt
Qualifications
- EDUCATION: Bachelor's degree /Master’s degree or equivalent certification
- LANGUAGES:English
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Apply now
Information at a Glance
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Job Skills
- Relevant Skills
- Design Elements and Principles
- Microsoft Office
- Customer Intelligence
- Change Management
- Elearning
- Risk Management
- Analytical Thinking
- Microsoft Word
- Self Motivation
- Mental Health
- Brand Management
- Knowledge of Finance
- Hard Work and Dedication
- Microsoft Excel
- Innovation
- Business Requirements
- Attention to Detail
- Regulatory Requirements
- Geography
- Value Creation
- Enterprise-Wide Risk Management Framework
- Continuous Training
- Product Enhancement
- Time Management
- Microsoft PowerPoint
- Requirements Analysis
- Team Working
- Risk Analysis
- Networking Skills
- Customer Relationship Management
- Communication Skills
- Data Transformation
- Negotiation Skills
- Perseverance
- Business Process Modeling
- Governance
- Problem Solving
- Organisational Policies
- Persuasiveness
- Project Planning
- English
- Assertiveness
- Lifecycle Management
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