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Join RBC as a Bilingual National Operations Support Officer in Montreal – handle complex Credit Management & Recoveries transactions.
Apply your expertise in CACS, TS2, and banking tools while ensuring risk mitigation and delivering excellent customer service.
What is the opportunity?
In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.
What will you do?
Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners
Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt
Fulfill client needs at first point of contact with incoming work received from services partners through various channels
Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines
Contribute to the overall success of the team by sharing new ideas and best practices
Proactively recommend suggestions and solutions to improve efficiency
Consistently provide superior responsive service to client fax / e-mail / telephone requests
What do you need to succeed?
Must-have
Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
Familiar with key referral sources
Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook
Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment
Ability to accept, adapt and implement change in a fast paced environment
Ability to multitask efficiently, including navigating through various systems while on the phone with clients
Flexible to work 8am to 4pm, Monday to Friday
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have
Banking knowledge of personal and card products
Call center experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- · A comprehensive Total Rewards Program
- · Leaders who support your development
- · Ability to make a difference and lasting impact
- · Opportunity to take on progressively greater accountabilities
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canadá
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-07-10
Application Deadline:
2026-07-25
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.