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Internship in Client Services NL Team – 20 hr/week, 8 EUR/hr, Bratislava office.
Hands‑on corporate banking support, client onboarding, quality checks, process improvement – English required.
Your Invitation to the World of Banking!
We would like to offer a unique learning experience that provides meaningful, practical work related to a student's field of study or career interests.
An ING internship gives you the opportunity for career exploration and development while learning valuable new skills in an international banking environment.
We are looking for a proactive and customer-focused intern to join our Client Services NL Team within Wholesale Banking Client Services.
This is a unique opportunity to gain hands‑on experience in a fast‑paced international environment, where you will learn how ING supports large corporate clients in their day‑to‑day banking activities and delivers exceptional client service across multiple products and countries.
You will be supporting the Wholesale Banking Client Services (WB CS) organization and working alongside experienced Client Services Specialists who act as a trusted point of contact for ING's corporate clients. You will gain valuable insight into how client requests are managed, coordinated, and resolved while ensuring a seamless client experience.
Our Client Services teams play a key role in building long‑term client relationships by combining operational excellence with a strong customer focus. Through this internship, you will experience how international banking operations work behind the scenes and how we help clients navigate their daily banking needs.
What will you do?
As part of the Client Services NL Team, you will support the delivery of high-quality service to ING's Wholesale Banking clients.
- Supporting the handling of client requests and inquiries
- Monitoring work queues and helping to ensure timely processing
- Coordinating with internal stakeholders across different departments
- Assisting with client onboarding, maintenance, and servicing activities
- Performing quality checks and maintaining accurate client records
- Supporting process improvement and simplification initiatives
- Helping identify opportunities to enhance the client experience
- Contributing to timely and high‑quality service delivery
What are we looking for?
- Interest in banking, client services, operations, or a corporate environment
- Strong attention to detail and problem-solving skills
- Customer-focused mindset with a willingness to help others
- Reliable, proactive, and eager to learn
- Good communication skills in English (B2+)
- Ability to work independently and collaborate with others
- Availability to work 2–3 days per week (approximately 20 hours) from our Bratislava office
What do we offer?
- Real work experience in an international banking environment
- Exposure to the day‑to‑day servicing of large corporate clients
- Opportunity to work with experienced professionals and learn from experts
- Friendly and supportive team culture
- Development of client management, communication, and operational skills
- Paid internship with potential for future career opportunities within ING
Why Client Services NL?
You will be at the heart of the client experience, working with colleagues who help corporate clients manage their banking activities efficiently and effectively. Through this internship, you will develop a strong understanding of corporate banking operations, stakeholder management, and customer service while building skills that will support your future career.
You will not just observe banking operations—you will actively contribute to delivering excellent service and creating positive experiences for ING's clients every day.
Wage (gross)
8 EUR/hour
*possibility of full‑time contract after one year as intern